Amila Bandara

I am an IT Support Specialist with a proactive, diligent, and astute professional offering multiple qualifications and over 4 years of experience in IT Support, Service Desk, and Desktop support. Offers excellent working knowledge of Technical Problem Solving & Support, Troubleshooting & Debugging, Hardware & Software Diagnosis, IT Security, Backup and Recovery. Able to provide outstanding technical support and solutions in high-demand environments. Customer-focused, enjoys communicating with people at all levels, and supporting teams and businesses with effective technical solutions. Commitment to professional development is shown through pursuing ongoing Professional Certifications. Core strengths are in learning agility, managing pressure, resilience and flexibility, creative and analytical thinking, problem-solving, and customer service skills. Keeps up to date with emerging technologies and industry best practices. Able to relocate anywhere in New Zealand.

• IT Support Specialist – Techmate Services Ltd, Tauranga, New Zealand | 2024 – Present 
• IT Support Assistant – The University of Kelaniya, Sri Lanka | 2018 – 2023 

INDUSTRY CERTIFICATIONS

• Azure Fundamentals (AZ900) – Microsoft | May 2025
• IT Support Specialist Professional – Microsoft (coursera | Online) | Feb 2025
• Computing & System Development/Software Engineering – Business & Technology Education Council, UK | 2015

PERFECTIONAL QUALIFICATIONS

• Master of Information Technology | Eastern Institute of Technology, Auckland | 2024 
• Bachelor of Science (Honours) in Computer Science & Software Engineering | University of Bedfordshire, UK | 2016