David Zhu

I am a results-driven hospitality professional with over 18 years of experience leading front office operations and hotel management across Auckland’s luxury and business properties. Known for my empathetic leadership style and strategic mindset, I excel in creating high-performing teams, enhancing guest satisfaction, and driving financial success through operational precision and cross-department collaboration.
Currently serving as Front Office Manager and Sales Executive at Naumi Hotel Auckland Airport, I oversee daily operations while leading strategic initiatives in guest relations, P&L analysis, and business development. I frequently act as General Manager, ensuring service consistency and team cohesion across departments. My career reflects a consistent ability to elevate brand standards, resolve complex challenges, and foster lasting relationships with guests, staff, and partners—particularly within the Asian inbound market.
I bring a strong foundation in financial acumen, staff development, and process improvement, complemented by a passion for delivering memorable guest experiences. Whether refining SOPs, mentoring teams, or building strategic partnerships, I approach every challenge with professionalism, integrity, and a commitment to excellence.
 

I am a seasoned hospitality leader with over 18 years of experience in front office management and hotel operations across Auckland’s premier luxury and business hotels. My career is defined by a commitment to operational excellence, guest satisfaction, and strategic growth. I currently serve as Front Office Manager and Sales Executive at Naumi Hotel Auckland Airport, where I oversee daily operations, lead cross-departmental initiatives, and frequently act as General Manager.
My expertise spans profit and loss analysis, budget control, staff training, and business development—particularly within the Asian inbound market. I have built trusted partnerships with over 30 tour groups and airline contacts, and consistently deliver results through empathetic leadership, process improvement, and collaborative team culture.
From refining SOPs and mentoring high-performing teams to enhancing brand reputation through thoughtful guest engagement, I bring a results-oriented approach and a passion for creating memorable experiences. I thrive in dynamic environments and am dedicated to continuous improvement, innovation, and strategic impact.

I hold a Bachelor of Business Studies with double majors in Economics and Finance from Massey University, providing a strong foundation in financial analysis, strategic planning, and commercial decision-making. To complement my business expertise, I completed a Postgraduate Diploma in Translation and Interpretation at the University of Auckland, enhancing my communication skills and cultural fluency, particularly valuable in guest relations and international market engagement. I also maintain certifications in First Aid and hold a General Manager Certificate and License Controller Qualification, underscoring my readiness for leadership roles in hospitality operations.