Lillian London

Compliance and Assurance Lead across 1,200 staff in a high-risk, highly-regulated industry, ensuring alignment with NZ Legislation, ISO Standards (9001, 14001, 45001 and 27001), and organisational frameworks.

My background spans aviation, infrastructure and public service, including operational leadership at Auckland Airport.

As a people leader, I build inclusive, high-performing teams that thrive. I foster a culture of collaboration, accountability, and continuous improvement - creating workplaces where people feel respected, engaged, and supported

My goal is always the same: To maintain safe, efficient, and compliant workplaces by aligning people, processes, and systems with regulatory and organisational standards.

I'm now seeking a new professional adventure where I can contribute my skills within a dynamic, collaborative team.  Let’s connect!

Compliance and Assurance Advisor | Omexom New Zealand | Jun 2024 - Aug 2025

As a member of the Health, Safety and Environment team, I was the R&A lead for 1,200 staff in a high-risk industry.  Omexom New Zealand is part of the global VINCI Energies group, delivering essential infrastructure services in electricity transmission, distribution, gas, and water throughout New Zealand.

Responsibilities

- Facilitated audits, coordinated schedules, and ensured business units were audit-ready; achieved zero non-conformances.

- Coordinated risk and compliance tracking, led R&A and risk review meetings, and monitored legislative changes and legal obligations.

- Raised and tracked risk and compliance actions, following up with stakeholders to ensure timely resolution.

- Managed document control (SharePoint) and maintained data integrity and quality compliance.

- Produced monthly compliance reports, surveys, and management insights.

Key Achievements

- Improved risk and compliance reporting for leadership decisions.

- Revived document controller meetings; created quick reference guides to improve team efficiency.

- Reviewed and updated document control flowcharts (ProMap).

- Initiated Head Office HSE committee meetings.

Team Leader - Service Centres / Health & Safety Lead | Digital and Customer Experience | Auckland Council | Oct 2013 - Oct 2023

My role combined team leadership and Health & Safety Representative (HSR) responsibilities.  As team leader, I managed up to three frontline service centre teams across South Auckland (Manukau, Papakura, Pukekohe, Waiuku), delivering high-quality customer service to diverse communities.  As H&S lead for 350 staff, I developed the health, safety & wellbeing programme from the ground up, building a proactive and collaborative HSR team, and was eventually seconded into this dedicated role.

Responsibilities

- Managed recruitment, onboarding, training, daily operations, financial reporting, payroll, leave, and HR processes.

- Managed escalated customer complaints, and workplace concerns, providing guidance and solutions.

- Delivered H&S inductions, maintained training records, and monitored H&S performance through reporting and actionable insights.

- Investigated workplace incidents, accidents, and near misses, identifying root causes and implementing corrective actions.

- Led the HSR Committee and supported council-wide HSW initiatives.

Key Achievements

- Built high-performing, culturally competent teams.

- Maintained detailed records, contributing to a forensic investigation that resulted in a significant customer payment.

- Provided departmental evidence for ACC AEP audits and actively participated in the audit process to ensure compliance and accurate reporting.

- Member of award-winning H&S Leadership team – NZ Safeguard Award.

- Received multiple staff-nominated recognition badges from across Council and a CEO Award nomination. 

Manager Customer Support and Volunteers | Auckland Int’l Airport Ltd | Airport Operations | Mar 2000 - Jul 2010

Managed 160 volunteers working airside and landside to provide airport information to travellers & visitors while remaining vigilant for safety and security risks.  Also managed Airport Operations reception and three administration staff, overseeing day-to-day operations, compliance processes and coordination with airport management and regulatory agencies.

Responsibilities

- Delivered induction training in collaboration with airport agencies to ensure staff and volunteers understood airport safety, security standards, and regulatory requirements.

- Coordinated and conducted impartial investigations into safety and operational incidents, providing reports, data analysis, and corrective actions.

- Oversaw operational records and compliance documentation, maintaining high standards of accuracy and data integrity.

- Managed Airport Operations reception which processed airside driver licensing, radio allocations, and found property.

- Prepared budgets, metrics, and operational data to support leadership decisions.

Key Achievements

- Complete overhaul of reception procedures, improving transparency, efficiency, and compliance with operational standards.

- Enhanced volunteer training and engagement, improving safety awareness and operational readiness.

- Qualified to operate an international airport under CAA Part 139. 

- Built strong networks with airport agencies, airlines, regulatory bodies and retailers.

ADDITIONAL EXPERIENCE 

Manager Volunteer Services | Tōtara Hospice South Auckland | Feb 2011 - Jan 2013

Managing Safely - IOSH, UK

H&S Rep (Stages 1 & 2) - EMA

Diploma in Frontline Management (Level 5) - NZ Institute of Management                                    

Diploma of Business - Frontline Management - Australian Institute of Management                     

National Certificate in First Line Management - NZ Industry Training Organisation

Certificate in Performance Coaching - NZ Institute of Management

National Diploma in Airport Operations (Level 5) - Aviation, Tourism & Travel Training Org

Te Ara Reo Māori (Level 1) - Te Wānanga o Aotearoa