Linda Kruger

I am a results-driven and highly motivated service professional with a strong background in administrative, customer service, financial, and project coordination. I am confident in my ability to make a positive contribution to your team and deliver a high-quality experience for your clients.

I excel at handling high-volume inquiries and resolving customer issues efficiently while maintaining a positive attitude. In my previous roles, I have built a reputation for being approachable, efficient, and well-organized, with a keen eye for detail. I am skilled in ensuring compliance and supporting my team to enhance operational efficiency and asset value. I am a results-driven and highly motivated professional with a strong background in administration, customer service, finance, and project coordination. I am confident in my ability to make a positive contribution to your team and deliver a high-quality experience for your clients.

I am confident that my proactive attitude, strong administrative skills, and customer-first mindset make me a great fit for this role. 

RENTAL PROTFOLIO MANAGER

CAPE TOWN, SOUTH AFRICA

CASADOBEPROPS/ NOV 2024 TO APRIL 2025

• Loading advertisements on all platforms and responding to inquiries.
• Attending viewings
• Attending to ‘In-going” and “Out-going” inspections
• Responsible for all administration related to lease Agreements and placing a new client.
• Ensure that the Property administration platform is always updated.
• Check and Managing Arrears / Debt Collecting of Outstanding rentals and fees
• Following up on outstanding Payments (arrears)
• Responsible for sending a Letter of Demand
• Responsible for the handover of tenants to attorneys
• Responsible for all correspondence with tenants regarding Estate Rules and issuing warnings and fines
• Opening tickets on Red Rabbit for reinstatement maintenance
• Managing all queries received from tenants.
• Conduct Deposit Refund calculations.
• Pre-Billing, Monthly checks
• Monthly / Quarterly Report on Property Performance Reports
• Monthly Site visits with Operations Manager
• Ad-hoc apartment inspections - quality control (min twice per year)
• Presentation of new ideas and reporting any issues for more profitable operations

PROPERTY PORTFOLIO MANAGER

CAPE TOWN, SOUTH AFRICA 

HOLM MANAGING AGENTS/ SEP 2019 TO OCT 2024

A Property portfolio manager is in charge of the day to day implementation of any policies, procedures and programs that will assure a well-managed and well maintained building, placing maximum emphasis on positive response to the concerns and needs of the owners investment, environmental health and safety, and quality programs, in coordination and conjunction with the Owner's and Trustees goals and objectives.

• My portfolio consisted of 20 residential complexes with a combined total of 1 284 individual units.
• Accounting 
• bringing all books up to the trial balance. 
• Processing and loading of all payments 
• Preparing all books for their annual audit (20 in total)
• Reconciliation of all supplier accounts 
• Facilitate financing options for the complex
• Supervision, implementation, and coordination of all maintenance programs according to specific legislation and allocated budget.
• Crises management
• Processing and submitting all building insurance claims.
• Ensure compliance with: Protection Of Personal Information Act (POPIA), Community Schemes Ombud Service, Sectional Titles Schemes Management Act
• Preparing the financial statements, budgets, cash flow projections, and other reports for senior management review.
• Coordinating and chairing trustee meetings and Annual general meetings, and distributing minutes
• Performed periodic reviews of existing portfolios to assess risk versus return ratios.
• Proficient in Microsoft Outlook, Excel, Word, and WeConnect

PROPERTY PORTFOLIO MANAGER
CAPE TOWN, SOUTH AFRICA 

WATCHPROP MANAGING AGENT/ NOV 2017 TO AUG 2019 

• My portfolio consisted of 12 residential complexes with a combined total of 926 individual units.
• Liaising with Trustees, owners, and contractors.
• Formulating all Body Corporate and Home Owners Association budgets
• Supervision, implementation, and coordination of all maintenance programs according to specific legislation and allocated budget.
• Crises management
• Coordinating and chairing trustee meetings and Annual general meetings, and distributing minutes
• Proficient in Microsoft Outlook, Excel, Wor,d and Workpool

FUNCTION CO-ORDINATOR
STELLENBOSCH, SOUTH AFRICA 

WARWICK WINE ESTATE/ OCT 2012 TO OCT 2017 

• Liaising with clients on the phone and e-mail.
• Showing the client the various facilities available, advising and discussing the merits of the various options.
• Creating function sheets to their exact specifications and executing the functions.
• Sorting of all incoming and outgoing e-mails for booking from 2 to 300 guests.
• Monitor and control provisional and confirmed function bookings and ensure that no double bookings occur.
• Open and Closing of hospitality.
• Over weekends, I work front of house.
• Managing staff and ensuring guests are being served in a timely and professional manner and managing crises control when it arrives.

BANQUETING CO-ORDINATOR 

JAN 2012 TO SEP 2012

PEPPER CLUB LUXURY HOTEL & SPA | CAPE TOWN, SOUTH AFRICA

RESTAURANT MANAGER                                           

OCT 20122 TO JAN 2012 

PEPPER CLUB LUXURY HOTEL & SPA | CAPE TOWN, SOUTH AFRICA

ASSISTANT RESTAURANT MANAGER                        

AUG 2010 TO OCT 2010

RHAPSODY RESTAURANT | CAPE TOWN, SOUTH AFRICA

COFFEE SHOP GENERAL MANAGER                         

JAN 2010 TO JUL 2010

JAVA LOUNGE | CAPE TOWN, SOUTH AFRICA

PASTRY CHEF DIPLOMA 

ZEVENWACHT CHEF SCHOOL JUL 2007 

CAPE TOWN / SOUTH AFRICA

  Safety and Hygiene at Work, Kitchen Management and Design, Budget

  Costing and Control, Prepare Paste-Based Products and Deserts, Prepare and Bake Cakes and Sponges, Prepare Meringue based Products and Desert, Prepare Egg set Deserts, Prepare and Bake Chemically Aerated Products, Prepare and Coo Fruit Based deserts, Prepare and Bake Frozen Desserts, Prepare and Bake Fermented Products, Prepare and use Cream filling and Glazes, Prepare Hot and Cold Sauces, Prepare and use Decorative Mediums

HIGH SCHOOL DIPLOMA

TYGERBERG HIGH SCHOOL – DECEMBER 2005

CAPE TOWN, SOUTH AFRICA