Uziel Canlapan

I am a highly motivated individual who thrives on new challenges and values strong work ethics, flexibility, and exceptional interpersonal skills. My career journey reflects my ability to adapt quickly to new roles and responsibilities, consistently mastering new skills and delivering organized, efficient practices that meet company needs.

In my recent role as a Call Centre Consultant at Qantas, I upheld the highest standards of professionalism, focusing on achieving individual KPIs while ensuring positive customer interactions and resolving issues effectively. I took initiative in outbound interactions, processed payments, and found commercially viable solutions within established guidelines.

Previously, as a Healthcare Assistant at West Harbor Gardens, I prioritized patient comfort and coordinated care with healthcare professionals, demonstrating my compassion and ability to handle diverse patient needs efficiently.

My experience as a Pharmacy Assistant at Chemist Warehouse enhanced my customer service skills through medication information, sales support, and transaction handling, contributing to increased customer satisfaction.

In leadership roles such as Crew and Store Manager at McDonald's, I excelled in team management and operational improvements, fostering a positive work environment and ensuring high standards of customer service. I implemented process improvements to enhance workplace safety and productivity, while also managing inventory and mentoring associates.

As Front of House at The Coffee Club, I maintained high standards of customer service during busy shifts, collaborated with management to resolve customer issues, and contributed to operational efficiency by managing supply needs.

My skills include strong problem-solving abilities, effective interpersonal communication, proficiency in Microsoft 365, keen attention to detail, multitasking capabilities, and efficient time management. My educational background in Bachelor of Science in Nursing from Unitec complements my practical experience in healthcare settings, reinforcing my commitment to professional growth and excellence in customer service.

Overall, my perspective highlights a journey of continuous learning and growth, where each role has contributed to my development as a versatile professional capable of thriving in dynamic environments and delivering exceptional results.

I am a highly motivated professional with a strong work ethic, exceptional interpersonal skills, and a proactive approach to tackling new challenges. Throughout my career, I have demonstrated a consistent ability to work independently and adapt quickly to new environments, mastering various roles across customer service, healthcare, and management.

As a Call Centre Consultant at Qantas from December 2023 to June 2024, I maintained a standard of excellence in customer interactions, focusing on achieving key performance indicators (KPIs) while resolving customer queries and procedural issues efficiently. I utilized automated fare systems and processed payments, adhering closely to corporate policies and guidelines to ensure customer satisfaction and operational efficiency.

Previously, as a Healthcare Assistant at West Harbor Gardens from February 2023 to August 2023, I prioritized patient comfort and care, recording vital signs and assisting with medical needs while maintaining meticulous documentation and coordinating with healthcare professionals to optimize patient outcomes.

In my role as a Pharmacy Assistant at Chemist Warehouse from July 2022 to December 2022, I provided exemplary customer service, managing inquiries, processing transactions, and ensuring a well-organized and customer-friendly environment. I contributed to increased sales and customer satisfaction through effective communication and collaboration with pharmacists.

As a Crew and Store Manager at McDonald's from July 2020 to July 2022, I excelled in team leadership, operational management, and customer service. I implemented customer service initiatives, addressed operational challenges, and mentored staff to enhance performance and maintain high standards of service and productivity. I also managed inventory, reconciled cash, and facilitated daily operations to ensure seamless service delivery.

Additionally, my experience as Front of House at The Coffee Club from July 2020 to July 2022 further honed my customer service skills, where I consistently delivered excellent service during peak hours, resolved customer issues promptly, and supported operational efficiency through proactive management of supplies and resources.

My skill set includes strong problem-solving abilities, effective interpersonal communication, proficiency in Microsoft 365, keen attention to detail, multitasking capabilities, and efficient time management. These skills, combined with a Bachelor of Science in Nursing from Unitec obtained in 2023, underscore my dedication to professional growth and excellence in diverse work environments.

Finished NCEA level 3 and ongoing with my bachelors in nursing