Customer Service Representative - Auckland City, New Zealand - Goodman Fielder

Goodman Fielder

Verified Company

Auckland City, New Zealand

1 week ago

Posted by:

Jack Simmons

beBee Recruiter

Description

Goodman Fielder is a leading global food company committed to making everyday food better for everyone.

We own a host of iconic brands that generations of people have grown up with and put in their supermarket trolleys every week including Vogels, Meadow Fresh, Molenberg, Puhoi Valley, Fortune and Edmonds to name a few.

We also supply key ingredients to our customers in Foodservice such as fats/oils, sugar, rice and flour.
Our Opportunity
We are looking for a super-star Customer Service Representative to join our fabulous Customer Experience team in Auckland. If you have a passion for food and are committed to providing the best customer service, read on
Why work for us?

Hybrid working: Flexible workfromhome options
Career Progression: Do well in your role and you will be presented with some fantastic career opportunities within Goodman Fielder.
No parking woes: Only a 5 minute walk from Britomart and multiple public transport options
Free food: As much free bread/baking products and milk as you can consume in a day plus great coffee

We are looking for someone who:

Is a great communicator and detail-focused with an emphasis on accuracy, timeliness and proactive communication
Can demonstrate an ability to delighting customers
Has proven problem solving and decisionmaking capability
Is not afraid to take ownership of customer enquiries/issues
Has previous experience in sales or related environment or, previous experience in a call centre
Has excellent written and verbal communication skills
An ability to effectively manage your time, with high level of accuracy and attention to detail
Has excellent computer skills across the Microsoft Office suite

What will you do?

Place outbound calls for sales and follow up
Use solution based selling techniques to identify opportunities to upsell and crosssell to meet required targets
Identify opportunities to improve our customers' experience and create efficiencies within the department
Manage and resolve customer issues and complaints through to resolution

You will be joining a driven team of professionals who genuinely enjoy working together, resulting in a highly collaborative environment.

In return for your passion and success, we will reward you with a competitive remuneration package and help you to achieve personal and professional growth and development.

At Goodman Fielder, we aim to be a destination employer in the food industry where we don't just offer jobs - we offer long term careers.