Customer Service Representative - Manukau City, New Zealand - Madison Recruitment

Madison Recruitment
Madison Recruitment
Verified Company
Manukau City, New Zealand

1 week ago

Jack Simmons

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Jack Simmons

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Description
Generous base salary with clear growth opportunities

  • Easy commute East Tamaki location with hybrid options
  • Full time role in a team focussed organisation

About the role:


About the company:


With 26 locations across Australia, New Zealand, and the Pacific Islands, our client is the trusted supplier of food service solutions to various hospitality focussed industries.

Their extensive range of products includes Tabletop, Kitchenware, Drinkware & Bar, Takeaway & Packaging, Hotel & Buffet, Equipment & Furniture, Hygiene & Washroom, Uniforms & Safety, and more.

They pride ourselves on sourcing the latest trends from around the globe and have the ability to fulfil special product requests through our close partnerships with international manufacturers.


As a valuable member of our team, you will have the opportunity to:

  • Foster relationships and establish trust with customers through effective and engaging communication.
  • Actively listen to customer feedback, discern their needs, and provide suitable solutions to ensure positive resolutions and exceptional experiences.
  • Demonstrate initiative by taking a proactive approach to enhance customer service levels and identify opportunities for business process improvements.
  • Expand your product knowledge through supplier training and webinars, enabling you to offer expert advice and technical support to customers.
  • Utilize crossselling and upselling techniques to recommend our esteemed Gold Star, Catalogue, RPM, and The Quarterly products.
  • Collaborate with a Customer Experience Manager to escalate complex customer issues requiring additional input.

To be successful in this role you will need:

  • Relevant experience in phone-based Customer Service role.
  • Strong communication and negotiation skills.
  • Customerfocused attitude with the ability to build and maintain relationships.
  • Knowledge of customer service, sales, purchasing, logistics, and accounts.
  • Excellent organizational skills and ability to meet service level agreements.
  • Problemsolving mindset and proactive approach to ensure positive customer experience.
  • Experience in Pronto would be advantageous
  • Experience in hospitality, travel or hotel would be preferred

Reference:137672
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