IT Support Analyst, Service Desk - Auckland City, New Zealand - New Zealand Super Fund

New Zealand Super Fund
New Zealand Super Fund
Verified Company
Auckland City, New Zealand

1 week ago

Jack Simmons

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Jack Simmons

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Description

Auckland, New Zealand:


Permanent:

We are the Kaitiaki / Guardians of New Zealand Superannuation.

We are proud of our Te Whāinga / Our purpose:
Sustainable investment delivering strong returns for all New Zealanders.

We invest government contributions to the NZ Super Fund, a global investment fund helping to ensure the country can pay for the growing cost of universal superannuation (New Zealand Superannuation) in the future.

We also oversee the Elevate Fund, which invests in small, fast-growing New Zealand companies.


At the Guardians there's an energy, passion and a shared commitment to excellence: in 2022 the NZ Super Fund was named the world's best-performing sovereign wealth fund.

The work is complex, innovative and intellectually stimulating.

Sustainable finance, including a commitment to being net zero by 2050, is core to our Mātāpono / way of working.


About the position


We are seeking an individual looking to start their career in a technology role, ideally backed through studies within this space.

It is advantageous to have some experience/ exposure to M365 and Service Now, but this is not essential. A desire to learn and grow, with a curious mindset, and aptitude to do so is essential.

Working as part of our IT Service-desk team, you will support our employees by:

  • Managing service desk queries, promptly resolving issues, troubleshooting and escalating matters to third party providers when required.
  • Provide up to Level 1.5 support and maintenance of the desktop infrastructure
  • Documenting processes and procedures
  • Providing support for projects and the ongoing development of IT support services
  • Manage procurement both Hardware and Software

About you
Previous service desk experience is not required, training will be provided for the right person.

Ideally you will have excellent customer service and computer skills, the ability to multi-task and prioritise whilst ensuring attention to detail, strong communication and relationship building skills.

We are looking for someone to see tasks through from start to finish with a sense of urgency and commercial focus.


What we offer

  • A dynamic, exciting place to work with a team united by our common purpose of sustainable investment delivering strong returns for all New Zealanders.
  • Competitive remuneration package including base salary, discretionary bonus programme, and up to 8% KiwiSaver matching.
  • World class professional development, career pathways and job rotation opportunities.
  • Comprehensive leave and benefits programme including strong parental leave package and insurance cover.
  • Flexible and accessible work environment that reflects our commitment to equity and an inclusive team.

How to:

We recognise the importance of Te Tiriti o Waitangi and invest in partnership with a range of Iwi/Māori organisations. We warmly welcome and value Mana Whenua who wish to work with us.

We are committed to understanding Te Ao Māori and integrating it into our workplace culture, for the benefit of all future generations in Aotearoa.


Job Identification 1243
Posting End Date 17/05/2024
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