Visitor Services Host - Western Springs, New Zealand - Museum of Transport and Technology
Description
OUR VISION:
To be the "must experience" museum that uses past, present and future Kiwi
technology and ingenuity to educate and inspire the innovators of tomorrow.
- KIA WHAKATŌMURI TE HAERE WHAKAMUA
Position:Visitor Services Host
Reports to:
Visitor Services Coordinator
PURPOSE OF THE ROLE
As a Visitor Services Host at MOTAT you will engage with visitors in the Museum's exhibitions, public programme
activities, and in the front-of-house retail spaces enhancing their understanding of both the Museum and kiwi
technology, ingenuity, and the associated stories MOTAT shares.
As a Visitor Services Host you will operate across one or more areas; visitor services, exhibition hosting,
programme and event hosting, and Little Flick operations. Each of these distinct areas plays its part in enhancing
MOTAT's visitor experience and MOTAT encourages those who wish to broaden their skills to operate cross
- functionally across these areas.
RESPONSIBILITIES
- Actively engage with MOTAT visitors to provide a highquality experience and represent the Museum in a
area (or areas) of expertise.
- Greet and deliver tour groups to programmes and activities across the MOTAT sites, as required.
- Follow the directions of the Visitor Services Coordinators and/or Host Coordinators, as required.
- Ensure all procedures, processes and documentation related to Visitor Services team are adhered to and
- Proactively maintain uptodate knowledge and understanding of permanent and temporary exhibitions and
- Provide feedback and assistance in the planning, preparation and delivery of visitor services activities and
- Take opportunities in quieter periods to clean and maintain visitor spaces, following any guidelines set out by
- Promptly attend to visitor concerns in the first instance and pass on to the Visitor Services Coordinator and/or
appropriate.
- Monitor the general safety of visitors in and around the Museum and promote Health & Safety practices
- Remain upto
and procedures, including emergency telephone use; where appropriately trained act as part of the
Emergency Response team.
- Provide support and/or relief to any other member of the Museum, as and when required, to actively support
- Attend all training sessions, briefings, and team meetings.
- Provide visitor services in one or more of the following areas; progression and pay grade is, in part, based on
VISITOR SERVICES
- Collect and check the float and advise the Accounts team of any discrepancies.
- Assist all visitor and telephone enquiries in a prompt, efficient and helpful manner.
- Correctly process admissions and sales including the operation of the EFTPOS machine and CRM system.
- Cash up at the end of each shift, accurately process customer attendances for the purposes of providing
- Support the Retail team, as required, with barcoding and stock management.
EXHIBITIONS HOSTING
- Host exhibition spaces, proactively interacting with visitors to communicate the stories being
- Maintain an uptodate understanding of all exhibitions and their interactive elements, so as to provide an
- Demonstrate initiative when interactive exhibition elements are unavailable, ensuring that MOTAT's
PROGRAMME & EVENT HOSTING
- Host programmes and events, as designed by the Visitor Experience team.
- Ensure that programmes and events are hosted as per the guidelines set out by the Visitor Experience
- Assist with event setups, at times working independently following a brief set by the Events Coordinators.
LITTLE FLICK OPERATIONS
- Operate Little Flick if trained and qualified, ensuring compliance with the Standard Operating procedures.
- Follow all museum policies and procedures, including, but not limited to Health & Safety and the Museums
- Undertake any other reasonable duties as may be required from timetotime to ensure that MOTAT's
KEY PERFORMANCE INDICATORS
- Maintain visitor satisfaction ratings of 85% or better, particularly with respect to visitor interaction and
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