Senior Checkout Supervisor - Paraparaumu, New Zealand - Mitre10

Mitre10

Verified Company

Paraparaumu, New Zealand

1 week ago

Posted by:

Jack Simmons

beBee Recruiter

Description

Mitre 10 needs no introduction as a proudly New Zealand owned and operated business - you see us in almost every town in NZ through our MEGA and Mitre 10 stores.

We are looking for someone who can deliver the experience our customers expect and deserve.

The position of Senior Checkout Operator is a key role within our store, which requires a smart, quick thinking and capable person to supervise and lead our busy Customer Services and checkout team, working alongside with the Checkout Team Leader.

You will be responsible for making sure the checkouts run smoothly through the week and on weekend days by communicating with the checkout supervisors.

Customers are our priority and dealing with customer complaints, sorting out repairs, returns and all the other aspects related to ensuring we deliver exceptional service at all times.

This position includes:

- dealing with customer and staff enquiries
- telephone calls
- product location
- checkout sales
- making sure processes are understood and being followed
- all the other 'one off' situations that arise on a day-to-day basis
- overseeing customer click & collects, online orders

The Checkout team deliver the first and last impression of our business and the person we seek to be our Senior Checkout Supervisor for this area must have the ability to remain calm and cool under pressure, and be able to think on their feet whilst keeping a positive attitude in this hugely important role.

To be successful you must have:
A passion and focus on provision of excellent customer service, ensuring the customers' satisfaction with sales assistance, level of service and conflict/problem resolution processes:

Be able to multi-task, and can follow through and follow up situations in a timely manner
Work under pressure & have excellent time management skills
Experience working with a POS/Sales system (specific training given)
Operate and train on the pointofsale system, ensuring customer transactions and payments are processed in a prompt, efficient, accurate and friendly manner
Computer savvy and organised
Demonstrated ability to lead and inspire the checkout team
A cando attitude and high level of accuracy and attention to detail

Experience in a similar customer-oriented, retail environment will be hugely beneficial in this role.

This is a permanent full-time position 40 hours per week, Sunday-Thursday.

If you want to work in a fun, dynamic work environment, as well as receive on-going training, uniform and great staff buying privileges, and if you think you can deliver on what we seek, please forward your CV and cover letter via this website.