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  • Operations Manager - Bay of Plenty - ZORB

    ZORB
    ZORB Bay of Plenty

    2 months ago

    Description

    Right then, listen up legends;

    ZORB Rotorua (aka the home of rolling downhill in a giant inflatable ball screaming with laughter) is on the hunt for a new Operations Manager.

    This is not your average clipboard-and-blazer gig, we're talking real leadership, real responsibility, and real good times. You'll be the on-the-ground boss making sure our epic crew, systems, and daily chaos all run smoother than a freshly watered ZORB ball.

    If you're a big-picture thinker with a can-do attitude, love people, processes and a bit of rolling madness, read on



    What you'll actually be doing:

    • Leading our crew of 10–25 absolute legends including rostering, mentoring, supporting, developing, and high-fiving
    • Keeping the daily operations tight, tidy, and on-brand
    • Owning the guest experience, every visitor leaves smiling (and slightly wet)
    • Managing logistics like a wizard including bookings, weather, people, gear, and the occasional curveball
    • Supporting daily HR tasks and coordination including hiring
    • Overseeing and developing our sustainability practices (we love this planet, and it loves us back)
    • Working closely with the management team to bring structure, strategy, and big ZORB energy across the business
    • Ensuring health & safety systems are spot on, up-to-date, followed like gospel to ensure we sail through our annual audits


    You'll thrive in this role if you:

    • Have a tertiary qualification in business, tourism, or something equally relevant (bonus points for a great sense of humour and spreadsheet skills)
    • Have experience leading teams in tourism, hospo, events or any fast-paced environment where people are your jam, and you're happy to mentor and develop your crew
    • Are physically fit and love being hands-on, this role is 80:20 practical:admin
    • Are super organised, thrive on structure, and can juggle to-do lists like a pro. This means always being one step ahead of our General Manager and LUBA (the robot lawnmower)
    • Communicate like an absolute legend; clear, warm, and solution-focused
    • Can zoom out and take a holistic view of the business, big picture thinking meets daily detail
    • Know your way around Outlook, Word, Excel, and standard ops systems
    • Hold a full, clean driver's licence. Without this you can't do the job
    • Can pass (and maintain) a pre-employment drug & alcohol check and will champion our H&S policies


    You'll also need to:

    • Be available for weekend and public holiday work, especially during summer peak
    • Be flexible with hours and keen to support the team where needed
    • Love learning every part of a business — with an open mind and a "muck in" mentality


    What's in it for you?

    • A key leadership role in one of NZ's iconic adventure tourism companies
    • A genuinely supportive, fun, and energetic team environment
    • Career development opportunities in a proudly Kiwi-owned business
    • Daily laughs, meaningful mahi, and occasional ZORB rides "for research purposes"
    • The kind of job you'll actually want to tell your mates about
    • Competitive remuneration


    If you're ready to roll (literally and figuratively), apply now with your CV addressed to Steph James.

    Questions? Flick them through to We'd love to hear from you.


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