Provisioning Advocate - Auckland City, New Zealand - Trustpower Limited

Trustpower Limited

Verified Company

Auckland City, New Zealand

1 week ago

Posted by:

Jack Simmons

beBee Recruiter

Description

The Opportunity:

Due to internal movement, we have an opportunities for people to join our Provisioning Team (Energy/Telco communications) Our Provisioning Advocates have the knack to be able to ensure our customers' homes and businesses are connected or switched on time, every time.

We are one big family and we all have one thing in common - we love our customers So, to keep the show going, we have a casting call for new advocates to join us in our Auckland, Hamilton, Tauranga and/or Oamaru based offices.

If you've been thinking about making the leap into the big time - now's your opportunity

The Team:

Our team pride themselves on their high attention to detail and levels of accuracy. They work well as a team while expertly managing their own individual responsibilities.

They're A-listers when it comes to expert knowledge about getting services connected and it goes without saying that their ability to forge and maintain great relationships with customers, colleagues, and third parties is second to none.

We work in a fast paced, ever-changing environment.

Our passion for providing superb customer service is unmatched As well as managing the exceptions that automation can't pick up, we support our wider business colleagues with their queries, so working efficiently is key.

If you can demonstrate the following we want to hear from you:

Outstanding Customer Service Skills
Experience using Microsoft office suite and CRM (eg Salesforce)
An ability to learn new/multiple programs and databases and move fluidly between them.
Amazing multitasking and prioritisation skills
Quality work within the given timeframes

Mercury offers:

A diverse workplace where your unique abilities and talents will be recognised and encouraged
The opportunities, career paths and facilities associated with working for one of New Zealand's largest energy providers
Additional 5 days leave per annum (MyDays)

- $400 one off tax-free payment towards setting up your home office

Discounted health insurance and free life and income insurance
Excellent wellbeing programme including up to $100 annual check ups

About Mercury:

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future.

Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

Applications close Sunday 28th
February at 5:00pm

Job Details:

Reference #

Posted
14 Feb 2023- Closing

28 Feb :00- Location(s)

Auckland, Hamilton, Oamaru, Tauranga- Expertise
Administration, Contact Centre, Customer Experience, Customer Service- Job level(s)
Entry, Graduate, Experienced- Work type(s)
Permanent full time