Cruise Sales Agent - Auckland, New Zealand - Helloworld Group

Description

Ready to say, "Hello" to a new career?

Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.

Working at Helloworld Travel is dynamic, fast-paced and rewarding.

Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer's travel journeys are memorable.

ABOUT US:

Helloworld Travel's Australian owned and operated, Cruise Wholesale Company, Creative Cruising, are looking for a new member to join our cruise team.

We pride ourselves on delivering exceptional customer service to our Travel Agents across Australia and have recently been the recipients of the Australian Federation of Travel Agents (AFTA), ' Most Outstanding Wholesaler Award for 2022′

We are a diverse organisation with a special focus on our key values:

Performance
Integrity
Reliability
Teamwork
Empathy
Initiative
Social Purpose


ABOUT THE ROLE:
As a Cruise Sales Agent, you will be responsible for effectively selling cruise holidays to agents.

You will be selling across all channels and making bookings, as well as proactively generating leads, repeat business and referrals.

The consultant supports the brand's sales operations to achieve the company's growth targets.


KEY RESPONSIBILITIES:
Supporting and handling telephone enquiries efficiently and accurately.
Meeting KPI's in regards to service Levels, abandoned call rates etc.
Meeting and exceeding monthly sales targets.
Supporting Call Centre Operations departments as required.
Maximizing sales opportunities by upselling & cross-selling.
Actioning all relevant email inboxes daily (e.g. sales, reservations, etc.)
Providing feedback & suggestions to streamline processes to improve the business
Maintaining accurate and up to date notes on all bookings to ensure that anyone can understand the action that has been taken on the booking/quote and what action needs to be taken
Acting as a brand ambassador by consistently delivering customer dialogue that personifies the brand values
Maintaining accurate and comprehensive product information in order to deliver and generate sales
Staying abreast of competitor activity and cruise industry, including other relevant information
Assisting with group bookings when required
All other duties as reasonably required by management


ABOUT YOU:

Working in the wholesale cruise business, you will have a keen interest in cruise with experience in all the cruise line reservations systems.

The role requires selling across all channels and making bookings, as well as proactively generating leads, repeat business and referrals.

The consultant supports the brand's sales operations to achieve the company's growth targets.

The ideal candidate will bring the following:
Cruise background/understanding is essential
Travel industry experience is essential
Experience with all cruise line reservations systems
Travel Industry wholesale or retail background
Superior customer service and communication skills
Problem solving skills
Adaptable and able to use initiative
Multi tasker
Can Do attitude


BENEFITS:
Industry discounts
Peer to peer reward and recognition program
Support growth and development.

Employer questions

Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
Do you have customer service experience?
What's your expected annual base salary?
How many years' experience do you have as a Cruise Sales Consultant?

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