Customer Service Representative - Auckland City, New Zealand - Horizon Recruitment Agencies NZ

Description

Customer Service Representative


Company Overview:

Our company is a dynamic and innovative online Customer Service Representative committed to providing personalized and seamless travel experiences to our clients.

We are currently seeking a Remote Travel Consultant to join our team and assist clients in planning unforgettable journeys from the comfort of their homes.

Position:
Online Travel Assistant


Responsibilities:


Client Consultation:
Conduct virtual consultations with clients to understand their preferences, expectations, and budget constraints.

Provide expert advice on destination options, activities, and travel packages.

Customized Itinerary Planning:
Create personalized travel itineraries tailored to individual customer needs, considering factors such as interests, budget, and travel restrictions.

Ensure accurate and timely processing of bookings, including any special requests from customers.

Communication:
Maintain ongoing communication with clients throughout the entire travel planning process.

Collaborate with remote team members and travel partners to coordinate seamless travel experiences.

Problem Resolution:
Address and resolve any issues or concerns that arise during the planning and booking process.

Customer Service Excellence:
Provide exceptional customer service, promptly responding to client inquiries and concerns.

Conduct post-travel follow-ups to gather feedback and ensure client satisfaction.

Continuously expand knowledge of travel products, services, and unique experiences.


Qualifications:
Strong communication and interpersonal skills.

Ability to work independently, manage time effectively, and meet deadlines.

Excellent organizational and problem-solving skills.

Passion for travel and a keen understanding of diverse cultures and destinations.

NB:
"Training will be provided by the company free of charge"


Job Types:
Full-time, Part-time


Salary:
$ $300.00 per year

Expected hours: 20 per week


Application Question(s):

• Are you interested in this online job?