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    Hybrid Tester - Auckland, New Zealand - Emydex Technology

    Emydex Technology
    Emydex Technology Auckland, New Zealand

    1 week ago

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    Description
    Emydex Careers

    Emydex Technology is looking for a Hybrid Tester and Application Support Technician (Remote Role). The position is a hybrid role and requires someone interested in undertaking Testing, Support, and Report Writing responsibilities.
    Emydex Technology is currently looking for a standout

    IT Systems Technician

    who embodies all our values of:
    #Empowerment #YesMinded #Dependablity #Excellence # Intergrity #Teamwork

    We are an Irish Software Development company providing Software Solutions to over 100 leading Food & Meat Processing companies in Ireland, the UK, France, Namibia, Botswana, South Africa, North America, Australia and New Zealand.

    Too look a little further into our company profile and to see what we are all about, check out our:
    Check out our company profile and social events

    Hybrid Tester and Application Support Technician - New Zealand

    The Candidate


    The perfect candidate will assist our implementation team on a 5-year rollout plan for a Tier 1 customer in New Zealand.

    The requirements of this role will vary depending on the different phases of the implementation plan.
    Skills & Experience

    We provide on the job training; therefore, if you do not possess some of the noted skills, please do not let this stop you from applying if you think you are the right fit for the role:
    The Helpdesk Support Technician should have all the following skills and experience:

    Required Skills:
    Two years experience in either Testing or Application Support
    Fluent English, both verbal and written
    Excellent communication, literacy, and interpersonal skills
    Ability to listen to end user's needs and provide innovative and proficient reporting solutions
    Ability to build trust and rapport with our customers and employees
    Skill in handling multiple tasks and prioritizing
    Ability to work with frequent interruptions and changes in priorities

    • Desired Skills
    Test design and execution skills
    Experience with Test management, Test execution tools (e.g., Azure DevOps)
    Experience with system and UAT testing
    Non-Function testing
    Test Automation
    UI/UX Testing
    Testing in a client/server architecture
    Scripting
    Working Knowledge of .Net development in C# & SQL
    Knowledge of Food Processing Industries would be advantageous
    ERP System experience in SAP, Microsoft Dynamics GP, Infor, or others
    Reporting experience in Excel, SQL SSR

    This role is best suited for someone who enjoys juggling various tasks as it will require moving between testing, support, report writing, and potentially other business areas as projects progress.

    If you enjoy learning and diversity in your day-to-day work, then this job is for you
    Duties & Responsibilities


    Time within each role will vary depending on the implementation phase

    • Tester Responsibilities
    Creation of test strategy and test plans
    Execution and reporting of manual test plans
    Reporting to Project Managers on test status
    Working closely with developers to identify and mitigate risk
    Identification and enforcement of quality gates
    Continuous improvement of Emydex's testing approach

    • Application Support Responsibilities
    Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities
    Identify, evaluate, and prioritise customer's problems while formulating plans of resolution
    Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
    >Provide in-depth root cause analysis to the helpdesk manager for all issues resolved
    Assist in evaluating new services, processes, and technologies introduced at the helpdesk
    >Escalate unresolved issues to implementation team programmers or the helpdesk manager as necessary
    Work with staff to promote, develop and maintain strong customer service values
    Additional projects as required, such as preparing system and user documentation testing

    • Report Writing Responsibilities
    Creating queries, views, and stored procedures for reporting purposes
    Reporting the design and structure
    Calculate Trailing 12 Month Averages, Margin, Gross Margin, and inventory turns a plus
    Prepare Business Reports by collecting, analyzing, and summarizing information and trends
    Ability to work with many different departments, accounting, engineering, sales, marketing, warehousing, and executives for reporting needs
    Interpret and evaluate data to develop integrated business analyses and projections for incorporation into strategic decision-making
    Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
    Interact with end-users to provide and process innovative reporting solutions
    Identify and escalate priority issues
    Redirect problems to appropriate resources
    Emydex Working Environment


    Emydex value our employees and strive to create an engaging and enjoyable working environment that promotes personal growth while working with a leading-edge toolset.

    We provide the latest versions of all our tools including:
    Visual Studio
    ReSharper
    Redgate SQL Tools
    DevExpress
    Postman
    We thank our employees by providing the following benefits:
    Encouragement, guidance and support for those that want to self-improve and up-skill
    Team cultural events/li>
    Time in lieu of overtime worked
    Flexible working hours (possible)
    Extra days' holiday per year of service
    Finish Early Fridays
    No meetings Wednesdays
    Refer a friend scheme
    Conditions

    Position is remote working based in New Zealand
    Salary – negotiable depending on experience

    I have recently entered my 10th year working with Emydex, and I can honestly say in all that time there hasn't been a dull moment.

    I have seen Emydex grow from a small team of 7 or 8 developers with a one member support team, to a team of 26 developers with 12 members in support.

    In this time the company has rapidly broadened its global customer base.

    Because of this, myself & my family were delighted to get the opportunity to locate ourselves in Brisbane, Australia on a couple of short term secondments, and we've thoroughly enjoyed every second of it.

    " Joining the Emydex team has definitely been a rewarding experience. "
    Carl Brennan, Emydex – Software Developer
    #J-18808-Ljbffr
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