Educator - Visitor Services Host - Western Springs, New Zealand - Museum of Transport and Technology

Museum of Transport and Technology
Museum of Transport and Technology
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Western Springs, New Zealand

1 week ago

Jack Simmons

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Jack Simmons

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Description

Tō Mātau Moemoeā Our Vision is to use the past, present and future technology and ingenuity
of Aotearoa to educate and inspire the innovators of tomorrow.

  • KIA WHAKATŌMURI TE HAERE WHAKAMUA
-
Position:Educator / Visitor Services Host


Reports to:
Head of Education / Visitor Services Manager


PURPOSE OF THE ROLE
This combined role works in a different capacity at different times of the year, to meet the varying demands of the
Museum's education and public programming. Through terms two and three (May - September) the Educator
responsibilities will apply, and the role will report to the Head of Education. Through terms one and four (October

  • April) the Visitor Services Host responsibilities will apply, and the role will report to the Visitor Services Manager.
As Educator this role is responsible for the delivery of MOTAT's education programmes on and off site, providing
interactive and engaging learning experiences for all age groups, including early childhood.

As Visitor Services Host this role is responsible for engaging with visitors in the Museum's exhibitions, public
programme activities, and in the front-of-house retail spaces. The intent of this role is to Host the spaces and
enhance the visitor experience to provide and understanding of both the Museum and kiwi technology, ingenuity,
and the associated stories MOTAT shares.


RESPONSIBILITIES

EDUCATION

  • Deliver innovative education programmes, which are fundamentally linked to the NZ Curriculum and Te
Whariki; that satisfies teacher/students' needs and the specific requirements of MOTAT's contracted
commitments.

  • Embody teaching best practice as established in Teaching Council of Aotearoa New Zealand Standards for the

Teaching profession:
_The Standards | Ngā Paerewa._

  • Embody museum best practice as established in _Code of Ethics & Professional Practice of Museums Aotearoa. _
  • Provide memorable, 'handson', interactive learning experiences that enhance and enrich the visitor
experience at MOTAT, including pre-visit negotiation of learning goals and post-visit review of the experience.

  • Engage with all business processes required for monitoring and reporting of Education services.
  • Participate in professional development opportunities as required to remain professionally informed, including
liaison with sector groups.


VISITOR SERVICES

  • Actively engage with MOTAT visitors to provide a highquality experience and represent the Museum in a
professional manner and providing an emotionally engaging and intellectually stimulating experience in your
area (or areas) of expertise.

  • Greet and deliver tour groups to programmes and activities across the MOTAT sites, as required.
  • Proactively maintain uptodate knowledge and understanding of permanent and temporary exhibitions and
displays, upcoming events and programmes, and retail stock and promotions.

  • Provide feedback and assistance in the planning, preparation and delivery of visitor services activities and
experience and the day-to-day delivery of visitor experiences at MOTAT.

  • Take opportunities in quieter periods to clean and maintain visitor spaces, following any guidelines set out by
the Retail, Exhibitions, and/or Conservation teams.

  • Provide visitor services in one or more of the following areas; visitor services (entry and ticketing), exhibitions
hosting, programme and event hosting, and Little Flick operations.

  • Ensure that programmes and events are hosted as per the guidelines set out by the Visitor Experience team, at
all times meeting the expectations of the project lead or event manager.

  • Assist with event setups, at times working independently following a brief set by the Events Coordinators.

GENERAL RESPONSIBILITIES

  • Promptly attend to visitor concerns and monitor the general safety of visitors in and around the Museum and
promote healthy and safe practices across the Museum.

  • Remain upto
- date on emergency procedures in accordance with the overall Emergency Response policies and

procedures, including emergency telephone use; where appropriately trained act as part of the Emergency
Response team.

  • Provide assistance to other members of the Education team and Visitor Services team, as required.
  • Embrace a mindset of continuous improvement in understanding and implementing the principles of Te Tiriti o
Waitangi.***- Model behaviours consistent with MOTAT values and MOTAT competency framework.

  • Comply with all museum policies and procedures including but not limited to Safety & Wellbeing and the
Museums Aotearoa's Code of Ethics.

  • Undertake any other reasonable duties as may be required from timetotime to ensure that MOTAT's business
objectives are met.


KEY PERFORMANCE INDICATORS

  • Maintain visitor satisfaction ratings of 85% or better, particularly with respect to visitor interaction and
education outcomes.

  • Ensure the visitor and teaching spaces are presented and maintained to a high standard every d
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