Customer Specialist - Rangiora, New Zealand - ASB Bank

ASB Bank

Verified Company

Rangiora, New Zealand

1 week ago

Posted by:

Jack Simmons

beBee Recruiter

Description

Te mahi ki ASB | Working for ASB
At ASB, we strongly believe in cultivating a sense of Belonging for our customers and our staff. How do we do this?

Through our purpose (why we exist) is
'Accelerating financial progress for all New Zealanders'.
Through our vision (where we want to be) is
'The simplest way for customers to get ahead'.
Through our strategy (how we will do this) to deliver our purpose and vision, is to be
'Simple and easy every day, and being brilliant when it matters'.

Our people are continuously progressing within the wider Direct Channels (Contact Centre), so we have an opportunity to welcome more people to our Direct Service whānau. You'll have an opportunity to join Rangiora whānau on 6th November 2023.**
Te Tūranga | The role**
So, what is the most exciting thing about this opportunity?

Our close-knit Customer Specialists come from a range of backgrounds, but they all share one thing - passion to help
Accelerate financial progress for all New Zealanders. As a key member of our Customer Specialist Team in Direct Channels, you will be the voice of ASB, for our new and existing customers.

Your role is pivotal in supporting our customers with
simple and easy banking experiences every day.

Working with a fun and diverse Customer Specialist team who support each other, you will deal with a variety of enquiries from a wide range of customers.

Ngā mea kia whai angitū ahau? | What do I need to be successful?

You'll need to bring a cando attitude, resilience and a logical approach to problem solving.
You'll enjoy helping people, problem solving, handling complaints, and providing outstanding customer experiences every single time.
Be an effective communicator (verbal and written) with a passion for helping customers providing them with the right information first time, whilst demonstrating ownership on every interaction.
Be resilient, selfmotivated and does your best work in a fastpaced environment teamoriented environment.
Ability to educate our customers on our products and services that help them accelerate their financial progress.
Be tech savvy with the ability to pick up new systems quickly. Ideally, you will have strong data entry skills coupled with a high level of accuracy and attention to detail. Multitasking, being calm under pressure are essential skills which will help you in this role.
Someone who is open to thriving in the role or hungry for career progression across Direct Service in Direct Channels
Someone who can bring diversity to ASB through a secondary language e.g., Mandarin, Korean, Hindi (not limited to and not mandatory)

He aha tāu e hoki mai ai? | What will you get in return?

Company/Culture:

ASB is more than just a place to work. We want our people to grow personally and professionally, and we want to attract amazing talent.

One way we try to do this is by giving our people access to benefits over and above what we pay.

So, we have a range of policies to ensure you can live life one step ahead with ASB. Check out more information here Why work here? - ASB Careers )

Team Culture:

At the heart of ASB is us; the people, working together.

Our values of Caring, Passion, Integrity, United, and Courage are the characteristics that best describe who we are and what we stand for.

It's our people who live and breathe our purpose, our values, and our brand every day. Join the ASB team, and together we'll continue to help our customers live life one step ahead.

Career Progression:

As a Customer Specialist, you'll gain an amazing foundation on banking knowledge. You can then move onto more specialised roles within the Direct Service teams.

For example, you can move into Senior Customer Specialist role where you'll handle more complex queries and help our customers stay One Step Ahead.

There are much more opportunities to grow your career within Direct Service, Direct Channels or wider ASB.

Be available to attend one day assessment centre on
20th
September 2023 at 202 High Street, Rangiora, from 8.15am to 2.00pm

If successful, you must be available to start on the
6th
November 2023 at Rangiora

Able to commit a
12week training and induction programme 5 days a week, from the relevant start dates.
Due to the nature of Direct Channel operations, this role offers rostered shifts offering
40 hours of work per week (i.e., 8 hour shifts per day. Shifts range from
8am to 8pm Monday to Friday and
8.30am to 5.00pm Saturday/Sunday and Public Holidays.

Me pēhea te tono | How to apply:

_ If we've nailed our pitch and this role sounds like it might be the one for you then, please click "apply"we'd love to hear from you_

Job Details:

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