Receptionist Administrator - Rotorua, New Zealand - PeopleHQ

PeopleHQ

Verified Company

Rotorua, New Zealand

1 week ago

Posted by:

Jack Simmons

beBee Recruiter

Description

Be part of a leading research and development company

Administration and reception duties

Work with a collaborative team, people helping people

Our client, PCRN Limited is a private research facility, with sites across New Zealand running clinical trials across varying areas of research.

Bringing new treatment opportunities to a community of volunteers is what makes working with them so rewarding. They require a Receptionist/Administrator to join their team.

This role encompasses reception, administration and general house-keeping.

Responsible for ensuring that the premises are clean and tidy, reception, and assisting the team with the logístical aspects of clinical trials, it is the first point of contact for research participants and welcoming face of the organisation.

Key duties and responsibilities include:

Assisting with the coordination and implementation of sponsored clinical research studies
Providing customer service to participants, visitors and clients to the clinic
General housekeeping duties, ensuring the premises are clean and tidy, coffee machine is cleaned, rubbish emptied, all the little tasks that help our organisation to run smoothly
Replenishment of consumables
General administration duties and provide support for the Clinical Trial Team, as required
Patient contact and ensure followup reminders are sent
Calendar monitoring
Data management, updating and maintaining clinical data as directed
Assisting the clinical team with clinical documentation as directed
Receipting, preparing, handling and storing of Clinical Trials supplies and laboratory specimens
Assisting with prescreening and communication with study participants
Administering and collecting participant customer service surveys
Facilitating maintenance and servicing of all equipment and devices as directed
Experience in administration support in a busy environment
Being passionate about customer care and used to dealing with people of all walks of life
The ability to maintain confidentiality and have compassion for others
Excellent communication skills, both written and oral
Personable, kind, empathetic and approachable
Flexible and adaptable, with the ability to remain calm under pressure
A willingness to get stuck in and assist where required
Highly organised, enjoy systems and processes and excellent time management
Great computing abilities, preferably extensive experience working in the MS Office suite

Small teams operate well when staff members work cohesively together to support each other, therefore being a team player is absolutely essential.

RECRUITMENT INFORMATION
You must be currently located in New Zealand and have the legal right to work here. Excellent oral and written comprehension of the English Language and strong written communication skills are essential.

Applications will be reviewed commencing mid January 2023.