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Customer Service Specialist - Hamilton, New Zealand - Asset Recruitment
Description
About the companyRose Optometry is an independent practice which has been operating for 53 years and is a recognised leader in the optical industry.
At the forefront of advancements offering the latest in visual correction and eye care, this role offers a unique environment that is so much more than your conventional Optometry practice.
With people at the heart of what they do every day, this is a chance to be a part of a passionate team that enjoys innovating, learning and embracing challenges.
About the role This role plays an integral part in the smooth operation of the practice, providing support to the clinical team it demands exceptional customer service ensuring customers receive timely, efficient and friendly service.
Scheduling appointments and managing a busy flow of customers in practice and over the phone it requires excellent organisational skills with a positive attitude.
A typical dayScheduling patient appointments
Answering phone calls & emails
Processing customer purchases
Assisting in optical pre & post testing
Supporting clinical assistants
Responding to customer queries
Providing exceptional customer interactions
About you
To be successful in this role you will have a customer centric focus with excellent communication skills.
You thrive in a busy environment with a professional approach and a meticulous attention to detail and process.
A team player with a can-do attitude, you demonstrate initiative and remain calm under pressure.
Additionally, you will possess the following:
An ability to liaise with a diverse range of customers
Competent skillset in Microsoft Office applications
Strong communication skills, both verbal and written
Good organisational and time management skills
A positive attitude with a willingness to learn and drive to succeed in the role
If you would like to be part of a close knit team and can bring a skillset that will contribute to the growth of this company, we would love to hear from you.
