Team Leader - Auckland City, New Zealand - TOWER Insurance

TOWER Insurance

Verified Company

Auckland City, New Zealand

1 week ago

Posted by:

Jack Simmons

beBee Recruiter

Description

Why you'll love working with Tower
At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that

provides opportunities for everyone to thrive.

As a uniquely Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, and anything else that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

What will you be doing?
Tower's focus on growth and innovation to create a competitive edge will enable us to build momentum quickly.

Reporting to the Head of Assessing Investigations and Supply Chain, you will manage the workload of a claims administration team, responsible for paying claims supplier invoices.

You will also be able to lead by example by performing the claims admin role whilst also identifying continuous improvement opportunities to ensure effective and efficient provision of services to exceed our customers service expectations.

You can expect to be across the following:

Utilise the daily data to monitor the team results and provide daily side-by-side coaching that is linked to the achievement of our customer commitment
Review and pay invoices and schedules from various suppliers.
Assist various areas of the Claims by managing mail queues, reviewing claim documents, finalising claims, assisting with the auditing of schedules and various other claims related tasks that ensure claims progress smoothly.
Working with Head of Assessing Investigations and Supply Chain to identify training and development needs for claims team.

What you'll need
We are looking for someone who enjoys improving processes and systems.

As well as being comfortable working with a variety of computer systems and processes and is able to pick up processes quickly.

To be successful in this role, you will also be able to demonstrate the following:

1-5+ years' experience in a Admin support or Team manager role in Claims, Contact Centre, or Operations ideally in Insurance or Financial Services industry
Claims knowledge and experience is an advantage
Results driven and adaptative to change
Strong team building, collaboration & coaching skills
Leadership and motivational qualities with a demonstrated ability to take a leadership role in a team to achieve common goals
Workflow Management/Work Standards/Results Focus

At Tower, we are all about progressing boldly which supports a continuous learning journey for our team. So, if you are interested in this role but feel as though your experience doesn't perfectly align with the description, please still apply

We pride ourselves on encouraging everyone to bring their whole selves to work, and respect diverse opinions and backgrounds. Making sure we are doing what's right; our recruitment process is fair and unbiased.

What we'll bring to the table

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

Highlights include:

A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
Wellness leave instead of sick leave so you can proactively look after your health and wellbeing before you get sick
Career growth we promote internal capability; we have programmes that recognise star performers
Flexible workplace opportunities at our beautiful new Fanshawe St office
Discounts on Tower insurance products of up to 50%
Free Life Insurance of up to four times your annual base salary
Paid parental leave top up for 12 weeks
Retail deals and discounts