Client Services Hub Assistant - Auckland City, New Zealand - University of Auckland

University of Auckland

Verified Company

Auckland City, New Zealand

1 week ago

Posted by:

Jack Simmons

beBee Recruiter

Description

Company Description

Waipapa Taumata Rau | The University of Auckland
The University of Auckland is New Zealand's leading university and one of the world's major research universities. We employ over 5400 academic and professional staff to support the success of 41,000+ students.

Job Description:

Te Whiwhinga mahi | The opportunity

We seek enthusiastic and engaging customer services reps to join our Student Hubs and Client Services teams as
Student Hubs Assistants.

We have both p
ermanent and fixed term opportunities available.

Our team is the physical front door to the University, and we are responsible for providing high-quality, customer-focused services to our students, enabling them to successfully navigate critical steps of the student journey.

This includes connecting students to self-service options and referring them to specialist staff and services as required.

For more detailed information, please view the position description.

Hours and Locations:

For
permanent roles, we have the following shift patterns available:

A. City hours per week
Mon 4pm-10pm, Wed 2pm-10pm, Friday 8am-3pm
B. City hours per week
Mon/Wed/Thurs 8am 2pm, Sat/Sun 9am3pm
C. City 16 hours per week
Tues 4.30pm 10pm, Wed/ Thurs 12pm
6pm
D. Grafton 22 hours per week
Tues/Weds/Thurs 8am2pm, Fri 2pm8pm

For
fixed-term roles, we have the following shift patterns available:

E. City hours per week
Mon-Fri 9am-5pm
F. 3x City hours per week
Mon-Fri 10am6pm
G. City hours per week
Mon-Fri 10am6pm

(main duties will be library and virtual enquiries)

Start date and training:

Contracts commence from the beginning of October 2023, with fixed term contracts ending at the end of March 2024.

On-the-job paid training will be provided in the first two weeks of October, and completion of all training modules is required.

Pay rate:

The hourly rate for this position ranges from $23.01 to $25.32 per hour.

He kōrero mōu | About you
- excellent communication skills
- problem solving skills

Customerfocussed

- excellent IT skills
- the ability to work independently, and as part of a team.

We work in a fast-paced environment, so the ability to be flexible, efficient and organised is a must.

As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably but not essential.

Ngā āhuatanga kei a mātou | What we offer

Five weeks' annual leave per annum (prorated)
Up to 6.75% employer superannuation contribution for staff in permanent positions
Additional parental leave payments
Discounted, onsite childcare, parking and various leisure and recreation services.

For more information on the benefits of working here, see our Staff Benefits page.

Me pēhea te tuku tono | How to apply
Additional Information

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