Duty Manager - Queenstown, New Zealand - Hind Management
Description
Who We Are - Ko Wai Mātou
Here at Sudima Hotels, we have one passion, you We care, we do the right thing and we work together.
About The Role - Te mahi
This is a full time role for an experienced Duty Manager in an exciting new 4.5 star hotel.
You will complete flexible shifts as a Duty Manager each week, working alongside an amazing team who will assist and support you as your career takes off.
Responsibilities | Ngā haepapa
- Daily planning for guest arrivals and departures
- Smooth and accurate check in and out process
- Ensuring our guests are provided with exceptional 4.5 star service a WOW factor where the personal touch makes us stand out
- Promptly handling any guest issues and ensuring an effective service recovery
- Handling of emergency situations and following of procedures to ensure the safety of Guests, Staff and Visitors
- Effective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss Spa
- Assisting with the smooth and efficient running of the hotel in the absence of Senior Management
Requirements:
About You | Ko Koe Tēnei
- Minimum 3 years' experience working within a Hotel Reception environment
- Ability to multitask, show flexibility and meet deadlines, calmly working under pressure.
- Strong communication skills both written and verbal
- Leadership skills
- Excellent time management abilities
- IT literate works with accuracy with the ability to spot errors.
- Current General Managers Certificate is essential.
- Valid First Aid Certificate or willing to obtain.
Benefits
We are all valued | He kura te tangata
- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Free onsite parking
- Excellent reward & recognition events
- Service and anniversary gifts and benefits
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
E manawanui ana tātou | We care
Ka mahi tahi tātou | We work together
**Ka whai tātou i te tika | We do the right thing
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