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  • Sales Executive – Sales Support - Manukau City, Auckland - Foodstuffs North Island

    Foodstuffs North Island
    Foodstuffs North Island Manukau City, Auckland

    2 months ago

    Description

    Sales Executive – Sales Support & Administration

    Location: Gilmours Manukau

    Reports to: Sales Manager

    Employment Type: Full-time - 7am-4pm

    Gilmous Manukau is a high-energy, fast-moving foodservice company delivering products into Foodservice customers, manufactures, and export markets. Our business thrives on precision, speed, and strong customer relationships. We're looking for a Sales Executive who can be the backbone of our sales team—combining advanced data skills, customer service excellence, and administrative precision.

    Role Purpose

    This role is critical to the success of our Sales operations. You'll support the Sales team by managing customer issues, analysing sales data, coordinating export orders, and handling administrative tasks for our Sales Manager/Key Accounts. You'll be the go-to person for keeping things running smoothly behind the scenes.

    Key Responsibilities

    Data & Reporting

    • Analyse sales performance, customer trends, and product movement using advanced Excel skills (pivot tables, VLOOKUP, dashboards, etc.)
    • Prepare weekly/monthly sales reports and forecasts for the Sales Team and wider business
    • Maintain and update price files and customer databases

    Customer Support

    • Act as the primary point of customer contact for order queries, updates, and service issues incoming from the Sales Team
    • Liaise with our CS team on resolve of urgent issues
    • Ensure high levels of customer satisfaction through timely and professional communication
    • Outbound calls to customers to push promotional activities / gain market insights

    Export Order Coordination

    • Process domestic export orders accurately and efficiently
    • Manage end-to-end sales order processing, including stock control, export documentation and compliance
    • Track order progress and proactively manage delays or issues with the customer

    Sales Administration

    • Collaborate with the sales manager to develop and execute strategic plans
    • Support the sales team with quotes, price files, and account setup
    • Maintain CRM records and ensure data integrity
    • Assist to coordinate internal meetings, follow-ups, and action items for the sales team
    • Assist with promotional campaigns, product launches, and customer communications

    Skills & Experience

    • 3+ years in a sales support, admin, or customer service role (foodservice or FMCG preferred)
    • Advanced proficiency in Excel, CRM systems, and data analysis tools (pivot tables, formulas, data visualisation)
    • Strong attention to detail and organisational skills
    • Excellent communication and problem-solving abilities
    • Experience with CRM systems and order processing platforms (SAP knowledge an advantage)
    • Ability to work under pressure and manage multiple priorities

    What We Offer

    • Working for a Family owned and operated business who puts their people first
    • Competitive salary and team-based incentives
    • A fun and collaborative work environment
    • Opportunities for growth into sales or account management

    If you're ready to own the pace, master the data, and build customer relationships that stick —Gilmours Manukau is waiting for you


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