Performance Delivery Manager - Auckland - EcoPortal

Description

Eco Portal health and safety engagement software helps organisations amplify workplace safety.

We give leaders the data they need to create awe-inspiring safety cultures that ignite their team's potential.

Engaged teams are the beating heart of industry-leading, odds-defying workplaces, and we're committed to helping clients achieve that.

Our mission is simple: create engaged cultures and healthier environments for all.

Who are we? We're a true New Zealand tech success story, built from the ground up, with a vision of transforming the health and safety industry as we know it.

We're anchored by our commitment to championing people.

That commitment begins from within—with our very own team.

Our team culture is an organic creation built by our people, for our people.

Differences are celebrated here, and we firmly believe that our diverse lived experiences work together to make us stronger as a whole.

You can see more about our story here https://www.ecoportal.com/about We create intuitive health and safety software that people want to use, giving businesses the visibility and data they need to prevent risks and build stronger, safer workplaces and safety cultures.

Safety isn't just a department, it's a culture that involves everyone, from frontline workers to the boardroom.

eco Portal makes safety simple, visible, and shared, with an intuitive interface that people actually want to use.

We help create stronger engagement, fewer incidents, and measurable improvements that drive both culture and performance.

An exciting opportunity has arisen for a Customer Success Team Lead to join our talented team.

Purpose of Role Key Responsibilities In this role, you will: Define and own the delivery performance and quality system that underpins successful customer delivery, including standards, best practices, and prevention led governance.

Establish what great looks like for configuration, implementations, and integrations, ensuring standards are documented, understood, and consistently applied across the Delivery Team.

Lead quality, integration, and continuous improvement functions, driving measurable uplift in delivery predictability, reduced rework, and stronger customer confidence.

Partner closely with the Solutions Delivery Manager to translate QA findings, integration outcomes, rework trends, and utilisation data into corrective and preventative actions and practical improvements.

Own CAPA discipline, ensuring recurring issues are addressed at root cause and improvements are embedded into delivery practices, training, and tooling.

Deliver structured training and capability uplift programs aligned to product changes, delivery gaps, and emerging configuration risks.

Own performance and utilisation reporting across the Performance Delivery Team, providing decision ready insights that inform resourcing, prioritisation, and capability planning.

Lead the Latest Version of e P Working Group to ensure feature readiness, clear configuration standards, and effective rollout and enablement across Delivery and customer facing teams.

We're looking for someone who Has 8 plus years experience in Saa S delivery, professional services, and or technical implementation environments, with a track record of improving delivery predictability and quality at scale.

Has led multi disciplinary teams across QA, integrations, continuous improvement, or delivery performance functions, and enjoys building strong systems and standards.

Is prevention led and highly analytical, able to translate data into actionable insights, CAPA programs, and measurable performance uplift.

Brings deep understanding of Saa S implementation delivery and performance governance, including defining standards, reducing variability, and lifting consistency.

Is a confident cross functional leader who can align Delivery, Product, Customer Success, and Sales around feature readiness and what good looks like.

Communicates with clarity and influence at all levels, including executive ready reporting and decision support.

Is pragmatic, collaborative, and calm under pressure, comfortable navigating complexity and driving accountability.

Is passionate about building high performing teams, scalable delivery capability, and consistent customer excellence.

We hope that you're excited by the possibilities that come with working at eco Portal In addition to our welcoming and diverse culture, we also offer these fun perks and benefits:37-hour working week & flexible working: We prioritize work-life balance by offering a 37-hour workweek and flexible working arrangements.

Hybrid working: Enjoy the convenience of working from home two days a week, allowing you to maintain a healthy balance between work and home life.

Health insurance: that's right, we offer health insurance for all of our team members.

Plus 25% discount to include cover for children and partners.

Phone plan: We pay for your monthly plan, texts, calls and unlimited data. Wellbeing: Access to mental health sessions through Southern Cross' Growth mindset': a budget for learning and development courses.

Vacation: 5 weeks annual leave + birthday leave.

Parental leave: an extra week of paid parental leave following a child's birth or adoption.

Coffee machine, nutribullet for smoothies, weekly fruit, breakfast items and Karma Cola beverages available for all eco Portalers to enjoy.

We have fun: quarterly massages, team lunches, monthly social drinks, a retreat space to relax and unwind, inhouse events and activities including a pool table competition.

What now? Ready to Introduce yourself? Don't be shy We want to hear from you.

Please upload your resume, cover letter, and any other information, documents and links that will help you stand out.#J-18808-Ljbffr