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  • Operations Support Agent - Christchurch - FedEx

    FedEx
    FedEx Christchurch

    1 month ago

    Upper Management / Consulting
    Description

    Operations Support Role Overview

    We are seeking a skilled Operations Support Agent to ensure seamless service delivery and customer satisfaction.

    Key Responsibilities:

    • Service assurance: Ensuring on-time delivery of packages and managing exceptions.
    • Customer service: Providing prompt and effective support to resolve customer inquiries and concerns.
    • Administration & Support: Maintaining accurate records, processing paperwork, and performing administrative tasks.
    • Operations support: Collaborating with cross-functional teams to address operational issues and implement process improvements.
    • Reporting: Generating reports to track key performance indicators and analyze data for decision-making.
    • Quality control: Monitoring quality standards to ensure consistency and excellence in all aspects of operations.
    • Export documentation: Preparing and verifying export documents to comply with regulations and industry standards.
    • Data entry: Accurately entering and maintaining data in various systems and databases.

    Requirements:

    • Secondary education or equivalent.
    • Two (2) years of relevant work experience.

    About FedEx

    FedEx is one of the world's largest express transportation companies, recognized for its commitment to delivering exceptional experiences to customers worldwide.

    Our Philosophy

    At FedEx, our People-Service-Profit (P-S-P) philosophy guides every decision, emphasizing the importance of taking care of our people, delivering outstanding service, and reinvesting profits into our workforce and business growth.

    Our Culture

    Our unique culture, rooted in our values since the 1970s, sets us apart in the global marketplace. We foster an environment of innovation, care, and recognition of contributions from our team members, enabling us to deliver exceptional results.


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