Customer Service Manager - Ellerslie
Only for registered members Ellerslie, New Zealand
1 month ago
* This salary range is an estimation made by beBee
Job summary
We're seeking a motivated technology-driven Customer Service Manager to lead our customer service and policy administration teams and enhance operational excellence across our service portfolio, working with a range of leading automotive and insurance partners.
Responsibilities
- Lead and develop a high-performing customer service and policy administration team through effective coaching, engagement, and accountability.
- Develop a customer service framework that builds the tone of the organisation and ensures efficient, accurate, and customer-focused outcomes.
- Contribute to system development projects, defining business requirements, supporting UAT, and identifying automation opportunities.
- Drive continuous improvement in processes, systems, and reporting to improve efficiency and service quality.
- Collaborate closely with the Claims Manager to align service standards and deliver a seamless customer experience.
- Analyse customer feedback, NPS, and performance data to identify improvement opportunities.
- Foster strong relationships with internal stakeholders and external partners.
Job description
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