Assistant Night Manager - Auckland City, New Zealand - Hilton
Description
Are you a proactive night owl who thrives in a hotel environment and possesses a can-do attitude? If so, we have an exciting opportunity just for youHilton Auckland's Front Office Department is seeking an Assistant Night Manager to become a part of our exceptional team.
As the first point of contact for our guests, your primary responsibility will be to provide a warm and welcoming experience, assisting them throughout their stay.
Your role is essential in ensuring smooth overnight operations, guest satisfaction, and maintaining the safety and security of the property.
If you're passionate about providing top-notch service, have a keen eye for detail, and enjoy managing a team during the night shift, this role could be the perfect fit for you Join our amazing team at Hilton Auckland and contribute to creating memorable guest experiences every night.
What will I be doing?
As Assistant Night Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Complete Night Audit duties
- Maximise room occupancy at best rates and use upselling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Conduct Health and Safety Checks and Night Walks
- Maintain a good status awareness of all hotel areas
What are we looking for?
Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
- Previous supervisory or managerial experience in Front Office within the Hotel sector
- Flexible in availability; work from 11:00pm to 7:00am during weekdays, weekends and public holidays
- Competent level of IT proficiency
- Excellent leadership and management skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Positive attitude and good communication skills
- Flexibility to respond to a variety of work situations
- Previous experience in different hotel outlets
- Previous experience with ONQ system
- In possession of LCQ and/or a Managers certificate
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
And, our amazing Team Members are at the heart of it all, which is why we pride ourselves on our rewards:
- Industrymatched pay rates
- Superannuation
- Ability to upskill through inhouse development programs
- Opportunity to travel and work through internal vacancies
- FREE duty meals whilst on shift
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