Data Centre Support Specialist - Auckland CBD
2 weeks ago

Job summary
As a Data Centre Support Specialist at Spark NZ you will be responsible for managing customer interactions ensuring accurate logging tracking and reporting of issues and service requests overseeing service request queues prioritizing and allocating tasks to meet agreed SLAs handling data centre access requests in line with security and operational protocols maintaining accurate documentation including Operational Handbooks customer records and rack allocations coordinating remote hands and eyes requests with Spark teams and external contractors organising site deliveries supporting auditing certification activities by maintaining records assisting with compliance requirements monitoring reporting on queue performance identifying trends opportunities for continuous improvement maintaining clear professional communication with customers keeping them informed of progress.
Job description
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