Customer Service Representative - Thames, New Zealand - Thames-Coromandel District Council

Thames-Coromandel District Council

Verified Company

Thames, New Zealand

1 week ago

Posted by:

Jack Simmons

beBee Recruiter

Description

Provide exceptional customer service and team support

Be the link between Council, community, customers and contractors
This is a fulltime 12month fixed term role

About the role

We are searching for a confident, motivated customer services star to bring their skills and enthusiasm to a great team delivering customer services in our Thames office.

The role sits within the team providing front-of-house, digital and phone communications, and is part of the wider Customer Services team across the district.

How you fit

The Customer Service Representative role is the link between Council, customers, contractors of Council and their customers in alignment with the core values of Customer services team.

The role is responsible for front line queries and tasks including:

Call Centre phone line
Cashiering
AA Counter services (Thames only)
Administrative task
Cemetery administration
Requests for service
Regulatory and consent information
General enquiries
Rates enquiries
Bookings
Elections and Governance/Mayor/CE/Community Boards
IM / IT / LIMS
Infrastructure including Rubbish & Recycling, Water/Waste Water/Storm Water

About you

This role is varied and busy so you will be someone who thrives when under pressure, a communication star who has excellent written and verbal skills and impressive customer service.

You will find prioritising easy and all this with a smile on your face and a personality that lets you develop strong working relationships and still have a laugh or two.

Experience in a customer service role
Excellent interpersonal and communication skills
Solid MS Office skills and the ability to pick up new systems

Our culture, based around accountability and trust, empowers our team to achieve outcomes they didn't think possible. We are dedicated to building an inclusive team culture and thrive on agility, promote flexibility, and deliver high performance.

Applications close Wednesday 6th December 2023 at 9.00pm