Technical Customer Support Specialist - Auckland, New Zealand - Wingtra AG

Description

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 180+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world.

Founded more than 7 years ago at ETH Zurich, Europe's leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions.

Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there.

Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals.

Above all we will never stop learning and striving to help each other reach our maximum potential.
Responsibilities

Become the main contact in all technical matters for key partners of Wingtra in the EMEA region
Answer customer support requests and investigate technical issues
Do technical onboarding and consulting for customers remotely
Ensure best-in-class customer support experience
Write technical documentation, manuals and record customer-facing troubleshooting videos
Handle logistics process with key partners of Wingtra EMEA
Support the sales team in the deal closing stage and during sales demos
Support the marketing team in the creation of showcase material
Travel to customers for presale projects, training, and product demonstrations
Collaborate with our engineers in Zurich to solve difficult robotics and geodetics problems
Requirements

University Degree or equivalent degree in a technical field
1+ years' experience in technical support or sales of a technical product
Outgoing and proactive personality, willingness to motivate team members and create an enjoyable work atmosphere
Excellent verbal and written communication skills
Ability to work in a fast and challenging work environment
Willingness to travel
Fluency in English
Honest, humble and self-motivated
Plus

Experience with a modern CRM/ticket system such as Zendesk or Hubspot
Startup experience
Experience in the drone, robotics, surveying/GIS industry, or surveying/ drone software product
International work experience and experience in distributed/remote teams
German, French

If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

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