Regional Customer Account Director - Auckland, New Zealand - MCS Group

Description

MCS Group is currently working alongside a global technology business to recruit a Regional Customer Account Director on a 12-month FTC.

With over 50 million users worldwide their technology focuses on helping all people learn, understand and communicate through the use of digital learning and accessibility tools.

Employing over360 staff across location in NI, US, GB, Norway, Denmark Sweden and Australia they pride themselves on their core values that are embedded within their culture – courage, impact, creativity and community.

They are seeking a highly motivated and experienced Regional Customer Account Director to join their growing Customer Success team. You will play a pivotal role in driving revenue growth and customer success in your assigned region.
You will be responsible for developing and executing a strategic sales plan, and closing deals with enterprise-level customers.

Core Responsibilities:
Develop and implement effective renewal strategies for the region to meet and exceed sales targets
Analyse customer usage data, feedback, and market trends to identify opportunities for account expansion
Collaborate with the sales, marketing and product teams to align renewal strategies with overall business goals
Build and maintain strong relationships with key clients in the region
Act as the main point of contact for escalated renewal issues and work towards timely resolutions
Conduct regular business reviews with clients to ensure satisfaction and identify opportunities for improvement
Lead product education webinars to drive usage and adoption
Provide accurate and timely renewal forecasts to senior management
Utilise CRM tools and reporting systems to track and analyse renewal performance metrics
Present regular reports on renewal trends, challenges, and successes
Advocate for customer needs and feedback within the organisation

Essential Criteria:
3+ years of sales and account management experience with an emphasis on building strong partnerships
Demonstrable track record of driving incremental revenue generation from existing client base
Proven experience of high level customer service and associated interpersonal skills i.e. negotiation, strategic thinking, empathy, managing both internal and external stakeholders
Deep understanding of customer success principles and best practices
Experience preparing and conducting online presentations for both internal and external stakeholders
To speak in absolute confidence about this opportunity please send an up=to=date CV via the link provided or contact Ryan McMahon, Specialist Consultant on

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