Customer Service Representative - Palmerston North, New Zealand - Foodstuffs North Island

Foodstuffs North Island

Verified Company

Palmerston North, New Zealand

1 week ago

Posted by:

Jack Simmons

beBee Recruiter

Description

Are you looking for a part time opportunity to join a customer driven team, working for New Zealand's Retail Employer of the Year? Are you motivated in delivering excellent Customer Service? If so, we may be the business for you

About Us

You know New World, Gilmours, PAK'nSAVE and Four Square right? That's us We are one of NZ's biggest companies, you just don't know it, because in true Kiwi style - we are humble about it (apart from right now maybe) Our Customer Service Team all play a vital role in supporting our network of 330+ stores across the North Island.

About the role

We are currently looking for a Customer Service superstars to join our team, based at our Customer Service Centre in Palmerston North.

This is a full time position for 12 months, with the hours being Monday - Friday 8.00am - 4.30pm (40 hours/week).

Please note that the duration of this contract may be finished earlier if the person on maternity leave decides to shorten their maternity leave.

This role focus on building and retaining relationships with customers, ensuring an exceptional and professional level of customer service is provided in a timely manner.

Key tasks and duties include:

Answering internal/external customer queries and phone calls,
Ensuring that all calls, queries, complaints and inquiries are investigated and logged in the Customer Relationship Management system,
Generating referrals to the appropriate store or business unit where appropriate,
Making outbound calls to both internal and external customers,
Being available to cover shifts and work public holidays/weekends when requested.

About you
The successful applicants will display excellent communication skills, high presentation standards, honesty and an excellent work ethic.

Fantastic phone manner, and excellent interactive and written communication skills,
Experience in customer service and a proven team player
A quick learner, with the ability to work unsupervised,
Salesforce and SAP experience preferable.

**Experience awesome. Achieve Awesome. Be awesomely you.