Matt Adam

• 10 Years Expertise: Seasoned professional in project, change management, and consulting.
• Versatile Project Delivery: Successfully delivered a wide range of initiatives with stakeholders from small teams to large enterprises (5,000pax), specifics include but are not limited to:
  • Regulatory compliance and law e.g. BS11, AML, CCCFA, FATCA, FMCA, FSLAA
  • New ways of working, relocation, BCP and disaster recovery e.g. Wellington EQ recovery, 20CQ (Kiwibank), COVID-19 response and Knowledge Management
  • Technology e.g. SAP Ariba, Biometric ID, ServiceNow, Office365, Windows 10, CRM/Salesforce, telephony/network/BAU technology uplift, improvement and maintenance
  • Organisational e.g. health and safety, behavioural, strategic/brand, FTE changes
  • Product e.g. seven day processing, online banking platforms, lending, insurance, cards and payments improvements.
• Methodology Development: Crafted end-to-end methodologies, frameworks, and tools tailored to complement Datacom's technology offerings, enhancing adoption.
• Leadership Impact: Led a team at Kiwibank, focusing on sustainable business processes, resulting in cost savings exceeding $5 million annually.
• Mentorship: Formally mentored individuals, guiding six successfully into change-related roles.

Fonterra – Senior Change Manager                                               JULY  2023 – DECEMBER 2023

Contract role working with a small team to rapidly deliver a new procurement platform (SAP Ariba) aimed to improve vendor relationship management for Fonterra and it's suppliers; Ownership of associated internal and external training and support content.

Key Responsibilities:

• Assume responsibility for change plans already in progress, further development and delivery of impact and learning needs analysis, early life-support, readiness and adoption plans to strategically manage enterprise-wide training prior to November go-live. 
• Design/build of support content, mobilisation of change network and facilitation of online and in-person training and awareness sessions.

ANZ NZ - Senior Change Manager                                                  AUGUST 2022 – JULY 2023

Contract role as Change Lead for Payments NZ’s 7 Day Processing (SBI365) programme. Essentially delivering 7 day domestic payments for all banking customers in New Zealand.

Key Responsibilities:

• Develop and ownership of detailed change deliverables across five workstreams. Including detailed impact assessments, learning needs analysis, strategic plans to manage go-live incident management and change resistance, go-live readiness/support, adoption and transition to BAU.
• Development and execution of risk assessments, benefit realisation, and other applicable change deliverables, using a wide range of materials and mediums, e.g. training bytes, facilitated sessions from Executive level to end users, eLearning, videos, marketing material, screensavers, intranet ‘hubs’, FAQ’s, quick reference guides and more. 
   

Aon New Zealand – Project/Change Manager                              JANUARY 2020 – JUNE 2022       

Contract role specifically focused on delivering new regulatory requirements for the entire insurance industry, delayed until 2021 due to the COVID-19 pandemic.

Key Responsibilities:

• Identify, engage and actively manage nationwide stakeholders (including the set-up of Change Ambassador network)
• Development of business-wide gap and impact analysis, adoption, communication and training plans and support, marketing and guidance material
• Day-to-day project reporting, administration and management e.g.  project plan, schedule, budget, risks and benefits 
• Organisation and facilitation of workshops, steering committee and project meetings, minutes and action registers
• Assistance with COVID-19 response communication and technology planning and implementation

DATACOM – Senior Adoption Specialist                                      FEBRUARY 2019 – JUNE 2019

The key benefits of this role were to gain exposure to change delivery from a vendor perspective as well as further my capability in building frameworks and tools to support successful change adoption.

Key Responsibilities:

• Analysis and identification of gaps and/or improvement opportunities of client offerings and support, specifically by productising change deliverables, such as training, communications, business readiness, adoption, governance and 
  benefit management
• Strategic conceptualisation and build of an end-to-end change management framework, including methodology, tools, and templates, scalable to the client’s project budget, timeline and business objectives
• Partner with client’s leadership teams and provide expert consultation on activities required to support large-scale strategic, technology and business transformations

KIWIBANK – Business Change Manager                                    OCTOBER 2017 – FEBRURAY 2019

Headhunted by the Head of Technology for my experience delivering technology change, this role was instrumental in fostering improved engagement between IT and the rest of the business, leading and delivering a range of both behavioural and technology transformation programmes and finally, leading a team of analysts – tasked with identifying opportunities for cost saving and process improvement. 

BNZ – Change Manager                                                                                       FEB 2014 – OCT 2017

BNZ – Team Leader, BNZ Contact Centre                                                      DEC 2010 – FEB 2014

BNZ – Customer Solutions Advisor and 2iC                                                 OCT 2009 – DEC 2010

PARK AVE QUALITY MEATS – Butcher                                                            2002 – 2009

• PROSCI – Foundations Programme (2015)
• Change First – Qualified Practitioner (2017)
• Rotary Young Leadership Awardee (2014)
• Mindfulness and Leadership Edge (2018)
• Kaizen (Continuous Improvement/Six Sigma) Foundation Workshop (2014) 
• Performance Conversations, Complaint Resolution Programme (2014)
• Leadership and Capability Programme (2013)
• Sales Leadership and Management Inspire Programme (2012)
• National Certificate in Retail Butchery (2005)