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Performed comprehensive requirement analysis for various insurance products, collaborating closely with underwriters and actuaries to gather detailed business and technical requirements.

Ongoing development of clear and concise functional specifications and user stories to guide the development of system enhancements and new product features, ensuring alignment with business objectives and regulatory standards.

Played a key role in supporting the implementation of Oracle Cloud Infrastructure Financial Management System (ERP and EPM) for MSD by creating the process map for business as usual and production support for the information technology team, finance team and the vendor.

Led triage efforts for issue resolution, ensured effective support ticket management, and handled user provisioning, change and release management.

Led analysis and investigation efforts for system issues and defects, ensuring thorough root cause analysis and resolution.

Provided second-level support for issue resolution, effectively managing the escalation process and ensuring prompt resolution.

Master of Business Administration, Major in Information Systems

De La Salle University, Philippines

B.S. Industrial Management Engineering, Minor in Mechanical Engineering

De La Salle University, Philippines