- Administration experience with (1) of the following Database engines (SQL Server \ MySQL \ MariaDB \ Amazon Aurora)
- Experience with System Administration in Linux (Ubuntu, CentOS, RedHat) and / or Microsoft Windows Server and related services (Active Directory)
- Experience with Networking and troubleshooting (TCP/IP, DNS, routing, , firewalls or LAN/WAN)
- Experience with Database troubleshooting and performance tuning
- Experience with setting up monitoring / alarming for Database environments
- Experience with Database migration and ETL
- Experience with query analyzers and query tuning / slow query optimization
- Knowledge or AWS and Cloud Computing concepts
- Experience Troubleshooting the full application stacks from Operating system through to custom applications
-
Cloud Support Engineer
Found in: JobGet AU C2 - 9 hours ago
Amazon Auckland, New ZealandAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growi ...
-
Cloud Support Engineer
Found in: JobGet AU C2 - 5 days ago
Amazon Auckland, New ZealandJob ID: | Amazon Web Services New Zealand Limited · ABOUT US · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list o ...
-
Cloud Support Engineer
Found in: JobGet AU C2 - 5 days ago
Amazon Auckland, New ZealandJob ID: | Amazon Web Services New Zealand Limited · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies ...
-
Cloud Support Engineer
Found in: JobGet AU C2 - 5 days ago
Amazon Auckland, New ZealandJob ID: | Amazon Web Services New Zealand Limited · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies ...
-
Cloud Support Engineer
Found in: JobGet AU C2 - 5 days ago
Amazon Auckland, New ZealandJob ID: | Amazon Web Services New Zealand Limited · ABOUT US · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list o ...
-
Cloud Support Engineer
Found in: JobGet AU C2 - 5 days ago
Amazon Auckland, New ZealandJob ID: | Amazon Web Services New Zealand Limited · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies ...
-
Cloud Support Engineer
Found in: JobGet AU C2 - 5 days ago
Amazon Auckland, New ZealandJob ID: | Amazon Web Services New Zealand Limited - C96 · ABOUT US · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global ...
-
Cloud Support Engineer
Found in: JobGet AU C2 - 5 days ago
Amazon Auckland, New ZealandABOUT US · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage ...
-
Cloud Support Engineer
Found in: JobGet AU C2 - 5 days ago
Amazon Auckland, New ZealandJob ID: | Amazon Web Services New Zealand Limited · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies ...
-
Cloud Support Engineer
Found in: JobGet AU C2 - 5 days ago
Amazon Auckland, New ZealandAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading ...
-
Cloud Support Engineer
Found in: JobGet AU C2 - 5 days ago
Amazon Auckland, New ZealandJob ID: | Amazon Web Services New Zealand Limited - C96 · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of com ...
-
Cloud Support Engineer
Found in: JobGet AU C2 - 5 days ago
Amazon Auckland, New ZealandJob ID: | Amazon Web Services New Zealand Limited · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies ...
-
Senior Cloud Infrastructure Engineer
Found in: JobGet AU C2 - 9 hours ago
Inde Technology Auckland, New ZealandCollaborate with a highly skilled team of specialists to design and deliver outstanding technical solutions for our customers. Reporting to the Cloud Director, this permanent full-time senior role is an opportunity to work alongside a team of passionate, dedicated individuals and ...
-
Technical Support Engineer
Found in: Lensa US 4 C2 - 1 day ago
Red Hat Auckland, New ZealandAbout the job · The Red Hat Enhanced Solution Support (ESS) team is looking for an OpenStack Technical Support Engineer to join us in New Zealand. In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide producti ...
-
IT Senior Systems Engineer
Found in: Lensa US 4 C2 - 2 days ago
Rocket Lab USA Auckland, New ZealandRocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national secu ...
-
Lead Full-Stack Engineer
Found in: JobGet AU C2 - 3 days ago
Education Perfect Auckland, New ZealandAt Education Perfect, we believe that education has the power to change the world. Our mission is to empower teachers and students with technology that helps make that change a reality. As an EPeep, you'll work on projects that have a real impact on students' lives and have the f ...
-
Platform Systems Engineer
Found in: JobGet AU C2 - 9 hours ago
Nesi Auckland, New ZealandNIWA · (National Institute of Water and Atmospheric Research) is a dynamic research organisation whose purpose is to enhance the economic value and sustainable management of New Zealand's aquatic resources and environments, to provide understanding of climate and the atmosphere a ...
-
Cloud Support Associate
Found in: JobGet AU C2 - 9 hours ago
Amazon Auckland, New ZealandJob ID: | Amazon Web Services New Zealand Limited - C96 · "We're on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you're ready to be. Every day will be filled wit ...
-
Cloud Solution Architect
Found in: JobGet AU C2 - 2 days ago
Microsoft Corporation Auckland, New ZealandWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...
-
Sr. Data Architect, Professional Services
Found in: JobGet AU C2 - 2 days ago
Amazon Auckland, New ZealandSr. Data Architect, Professional Services · About Amazon Web Services (AWS) Since 2006, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more th ...
Cloud Engineer - Auckland, New Zealand - Amazon
Description
Amazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
Every day will bring new and exciting challenges on the job while you:
Learn and use ground breaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
Interact with leading engineers around the world.
Partner with AWS teams to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers' technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT ENGINEERING?
First and foremost this is a customer support role – in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat.
You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Career development:
We promote advancement opportunities across the organization to help you meet your career goals.
Training:
We have training programs to help you develop the skills required to be successful in your role.
ROLE DESCRIPTION
This role supports our services that focus on Databases technologies including RDS (Aurora, SQL Server, MariaDB, MySQL), Database Migration Services, Lightsail and more.
What if I'm not an expert in all the preferred qualifications listed on the job description? That's okay. That's our preferred list, not a required listed.
We hire people who can dive deep so we're more interested in the areas that you do know instead of those you haven't been exposed to yet.
Amazon Web Services is an equal opportunity employer and value diversity at our company.We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are open to hiring candidates to work out of one of the following locations:Auckland, NZL | Wellington, NZL
