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    Technical Support Engineer - Auckland, New Zealand - Red Hat

    Red Hat
    Red Hat Auckland, New Zealand

    Found in: Lensa US 4 C2 - 3 days ago

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    Description
    About the job

    The Red Hat Enhanced Solution Support (ESS) team is looking for an OpenStack Technical Support Engineer to join us in New Zealand.

    In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide production technical support for hybrid cloud solutions, mainly Red Hat OpenStack Platform.

    You will also partner closely with the Engineering team and Red Hat's key strategic cloud partners to jointly solve multi-vendor customer issues.

    This is a great opportunity to join one of the fastest growing enterprise software and services companies and work alongside some of the most talented engineers in the open source world.

    What you will do

    Provide technical support to Red Hat's enterprise customers mainly for Red Hat OpenStack platform, via web portal, phone, and chat

    Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues

    Maintain a commitment to providing a premium experience for Red Hat's customers

    Consult and develop relationships with in house engineers and developers to promote creative solutions and improve customer satisfaction

    Commitment to maintain the Red Hat Service Level Agreement with their Customer

    What you will bring

    Contribute to the global Red Hat knowledge database while working on customer issues

    Bachelor's or higher degree in a technical field, preferably in engineering or computer science

    Excellent written and verbal communication skills in English

    Ability to communicate clearly and concisely to customers with various levels of technical experience

    2+ years experience with Unix/Linux system administration along with strong networking knowledge.

    Proven Experience with any Virtualization technology.

    Proven experience with Linux/Unix operating system installation, configuration, upgrades, and maintenance

    The following are considered a plus:
    Experience with Red Hat OpenStack/Virtualization installation, configuration, upgrades, and maintenance

    Red Hat Certification

    Other Vendor Virtualization certification

    Python programming experience and Upstream involvement in open source projects and patches submitted for upstream inclusion

    Excellent troubleshooting skills; passion for problem-solving and open source technology

    #LI-EG1

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