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    Service Designer/ UX Designer - Auckland, New Zealand - aldoluck AG

    aldoluck AG
    aldoluck AG Auckland, New Zealand

    Found in: JobGet AU C2 - 3 days ago

    Default job background
    Description

    We are looking for a Service Designer with UX skills to join the Consumer Solutions design team for our client.

    Service Designer/ UX Designer
    Tasks

    Facilitate workshops with relevant stakeholders to map the customer journey and critical touchpoints
    Conduct relevant user studies and best practice research to support decision making.
    Develop test and iterate on the desired customer journey.
    Contribute to developing the service design domain within the Concepts & UX.
    Support initiatives across Consumer Solutions customer journey to ensure a professional and coherent experience in line with brand guidelines.
    Plan, execute and analyze qualitative and quantitative user/ customer research
    Provide strategic leadership for the service design area.
    Oversee and manage end-to-end service design projects.
    Collaborate with executives and other leaders to align service design strategies with business objectives.
    Establish and enforce service design standards, processes, and best practices.
    Mentor and develop the skills of the service design team members
    Drive innovation and creative excellence within the service design function.
    Ensure the integration of service design with overall business strategies.

    Skills

    Strong understanding of service design principles and methodologies.
    Excellent communication, collaboration and stakeholder management skills.
    Proficiency in using tools for service design, such as journey mapping software.
    Ability to empathize with users and stakeholders.
    Problem-solving mindset and creativity.
    Extensive experience in service design with a proven track record of leadership.
    Strategic thinking and the ability to align service design with broader business goals.
    Exceptional project management and organizational skills.
    In-depth knowledge of service design methodologies and best practices.
    Bachelor's or Master's degree in Service Design, Interaction Design, or a related field.
    You have 3-5 years of experience within service design, business design, management/strategy consulting, marketing or other relevant customer experience domains
    Start

    End

    Location

    Flexible (remote or onsite in offices in Sweden, Norway or Finland).
    Those who dare to fail miserably can achieve greatly.
    Fair and honest to customers, freelancers and employees
    We always want a WIN WIN WIN, there must be no losers
    Live and let live
    Contact
    #J-18808-Ljbffr
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