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    Customer Service Manager - Auckland, New Zealand - I.f

    I.f
    Default job background
    Full time
    Description

    Job Responsiblities:
    Improve customer service experience, create engaged customers and facilitate organic growth
    Take ownership of customers issues and follow problems through to resolution
    Set a clear mission and deploy strategies focused towards that mission
    Develop service procedures, policies and standards
    Keep accurate records and document customer service actions and discussions
    Analyse statistics and compile accurate reports
    Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
    Keep ahead of industry's developments and apply best practices to areas of improvement
    Control resources and utilise assets to achieve qualitative and quantitative targets
    Adhere to and manage the approved budget
    Maintain an orderly workflow according to priorities


    Requirements:
    Experience in providing customer service support
    Excellent knowledge of management methods and techniques
    Proficiency in English
    Working knowledge of customer service software, databases and tools
    Awareness of industry's latest technology trends and applications
    Ability to think strategically and to lead
    Strong client-facing and communication skills
    Advanced troubleshooting and multi-tasking skills
    Customer service orientation

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