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    Customer Interactions Consultant - Auckland, New Zealand - Sime Darby Motors

    Sime Darby Motors
    Sime Darby Motors Auckland, New Zealand

    1 week ago

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    Description
    Posted

    14 Mar 2024
    Closes
    Sime Darby

    Motors is one of the leading automotive groups in Australia, representing a large rang of luxury brands.

    With customer experience being one of our main focus areas, we have a centralised call centre to manage inbound and outbound service bookings for our dealerships.

    We are currently looking for an energetic, customer focused Customer Interactions Consultant to join our Call Centre Team located in Parramatta.

    As a Customer Interactions Consultant at Sime Darby Motors, you will have the opportunity to make a positive impact on our business and our customers every day.

    The Position
    The purpose of our call centre is to enhance the customer experience and to increase service bookings and retention.

    Reporting to the Service Customer Interactions Team Leader, in this role you will be responsible for inbound customer enquiries and proactively contacting existing customers to secure service bookings.

    You will be working in a team supporting the aftersales teams in Sime Darby Motors by providing optimal customer service in a proactive and informative manner in support of business objectives.

    To be successful in this position, you will have the following skills and experience:
    Reliable and strong work ethic
    Confident telephone manner
    Capability to action high volume of calls
    Sound knowledge of Microsoft office
    The ability to work as part of a dedicated and dynamic team

    This role is ideal for someone who thrives on delivering exceptional customer experience, utilising their communication skills & maintaining a busy schedule.

    Being on the front line of service delivery within the business, this role is extremely important in maintaining service standards of vehicle manufactures and the wider Sime Darby Motors group.


    In return we can off you:
    Monday to Friday rotating roster 7.30am - 5.30pm
    Work from home 1 day per week
    Employee discounts - Perkbox and Vehicle Purchases
    Birthday leave
    Study Support
    Excellent working conditions and supportive work environment
    Secure career - permanent full-time position

    To apply, please send your CV and Covering Letter to Pat Anbarasu, Contact Centre Manager, by following the apply link featured below.

    #J-18808-Ljbffr
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