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    Duty Manager - Auckland, New Zealand - Hindmanagement

    Hindmanagement
    Hindmanagement Auckland, New Zealand

    1 week ago

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    Description
    Who We Are - Ko Wai Mātou

    Here at Sudima Hotels, we have one passion, you We care, we do the right thing and we work together.

    As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
    About The Role - Te mahi
    This is a full time role for an experienced Duty Manager in an exciting new 4.5 star hotel.

    You will complete flexible shifts as a Duty Manager each week, working alongside an amazing team who will assist and support you as your career takes off.

    Responsibilities | Ngā haepapa
    Daily planning for guest arrivals and departures
    Smooth and accurate check in and out process
    Ensuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand out
    Promptly handling any guest issues and ensuring an effective service recovery
    Handling of emergency situations and following of procedures to ensure the safety of Guests, Staff and Visitors
    Effective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss Spa
    Assisting with the smooth and efficient running of the hotel in the absence of Senior Management
    About You | Ko Koe Tēnei
    Minimum 3 years' experience working within a Hotel Reception environment
    Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure.
    Strong communication skills – both written and verbal
    Leadership skills
    Excellent time management abilities
    IT literate works with accuracy with the ability to spot errors.
    Current General Managers Certificate is essential.
    Valid First Aid Certificate or willing to obtain.
    The hourly rate for this role is $29.70
    We are all valued | He kura te tangata

    Discounts at our hotels, restaurants and spas across our network
    Staff, family and friends rates at our hotels
    Free onsite parking
    Excellent reward & recognition events
    Service and anniversary gifts and benefits
    Wellbeing programme including Health insurance discounts
    Paid training and individual Employee Development Plans
    Training towards NZQA qualifications and our very own online digital learning platform
    Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
    Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
    Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office or email Roda Mae Aala

    .

    We will aim to respond within 48 hours Monday to Friday 9am - 5pm

    .

    We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

    We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

    E manawanui ana tātou | We care
    Ka mahi tahi tātou | We work together
    Ka whai tātou i te tika | We do the right thing

    #J-18808-Ljbffr
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