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    Foh Manager - Auckland, New Zealand - Tknz Limited

    Tknz Limited
    Tknz Limited Auckland, New Zealand

    5 days ago

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    Full time
    Description
    Job Description

    Ensuring products and services provided meet the company's standards at all times;
    Providing service in a timely manner and maintain a high level of service to suit each guest's needs and requests;
    Reporting to directors if any issues occur at FOH service;
    Encouraging, and advising FOH team members when they have any issues in providing service in a timely manner;
    Confirming if guests are satisfied with our food and service as and when possible to maintain a high level of customer satisfaction;
    Visiting tables while customers eat to ask about their food's quality and dining experiences;
    Ensuring that the front-of-house and outside the store remains clean and accessible for all customers;
    Choosing decorations for special occasions, such as holidays or customer events;

    If a function is booked, checking the number and preference of the guests, discussing with chefs and other kitchen staff for food preparation, reserving and setting up a table, welcoming guests, taking orders, and ensuring to serve food and beverages in a timely manner.

    If a guest has a special order because of allergy and/or personal preference, discussing with chefs to suit their requests;
    Securing reservations and respond to customer requests;
    Welcoming customers to the restaurant when they arrive and taking orders;
    Attending to customers' food and drink requests;
    Working with the restaurant manager to hire new staff members and make key decisions;
    Educating FOH team members to ensure they understand their tasks and internal/external information relevant to their tasks such as Occupational Health and Safety (OHS) standards;
    Organizing work schedules for the FOH teams;
    Carrying out regular stock takes checking stock and inventory levels and reporting.
    in addition, check the quality of ingredients to serve fresh dishes all the time;
    Reviewing financial data to determine whether a restaurant is profitable;
    In addition to handling payments at a cashier, cashing up, recording and reporting daily sales to the head office at the end of the day;
    Setting up target daily/weekly/monthly sales and encourage staff to achieve it.
    Meeting with staff members to ensure they follow all hygiene and safety regulations.
    Reporting and eliminating any health or safety-related hazards
    Preparing drinks upon request;
    Assisting with dishwashing as needed;
    Adhering to policies and guidelines outlined in the Employee Handbook and Health and Safety Handbook;


    Skills required:
    Three years work experience as a manager or equivalent qualification;
    Experience in a complex, fast-paced environment;
    Basic knowledge in the services to be provided;
    Team workers;
    Knowledge in Japanese food and beverage culture as well as hospitality business is an asset;
    Good command of English to carry out the above duties;

    Please send your CV with the cover letter first.
    No contact by phone or in person is allowed until requested.

    Your visa status must be clearly stated in your CV or cover letter otherwise, your application will not be considered.

    Further information may be requested in CV screening.
    Selected applicants will be invited for an interview.
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