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    Desktop Support Officer – New Zealand - Auckland, New Zealand - Axiom Technologies

    Axiom Technologies
    Axiom Technologies Auckland, New Zealand

    1 week ago

    Default job background
    Description
    Axiom Technologies

    is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

    Roles and Responsibilities:
    The candidate must be a PR holder or a Citizen .
    Provide customer support for designated equipment
    Accept and deliver all service calls assigned within the established service level agreement for each client
    Meet established customer service satisfaction criteria as outlined in established guidelines and policies
    Complete all administrative tasks associated with each call as documented in established policies and guidelines
    Complete real-time reporting of all calls as documented in established policies and guidelines
    Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
    Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
    Report all time, mileage, and other requirements in an accurate and timely manner
    Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
    Other duties may be assigned to meet business needs
    Additional requirements may exist if the offer of employment is extended
    IT Skills andExperience
    Windows 7 & 10, MS Office 2010/2013/2016/365
    Ability to communicate regarding technical issues with clients
    Ability to drive to client locations
    Ability to work overtime as required
    Ability to drive long distances, and occasional overnight assignments within other geographies
    Ability to lift and or move various computer equipment up to 50 lbs.
    Must be able to pass annual criminal and motor vehicle background
    Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
    Must own a basic repair tool kit

    In-depth knowledge of:
    Microsoft Office applications
    PC/Laptop hardware
    PC/Laptop peripherals, including printers
    IT Qualifications

    At least two of the following:
    Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Applications
    MCP certification
    Experience in a similar role
    1-3 years of relevant experience
    Candidate must be Singaporean or PR Holder
    What next?
    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

    #J-18808-Ljbffr
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